FamilySearch Account

New email address

I recently had to change my email address, and in doing so, I have had to re-register. How do I acc…

Answered Closed SteveYeomans1 201 views 2 comments 0 points Most recent by VictoriaJZ May 21, 2023

hacked account

What would someone do if they cannot get into their account and they think it has been hacked?

Answered Closed LAHS6 121 views 1 comment 0 points Most recent by Wayland K Adams May 18, 2023

I am assisting a person to open an account but it states that the mobile number and name entered ma…

Answered Closed Pearse 121 views 2 comments 0 points Most recent by Pearse May 17, 2023

Add Password Reset

Forgot password, need to reset password, but there is no apparent way to do that.

Answered Closed Ric Tobin 101 views 1 comment 1 point Most recent by Gordon Collett May 13, 2023

A brother has the correct record number and birth date, but the system tells him that the two do no…

Answered ✓ Closed Bonnie Mary Warne 111 views 1 comment 0 points Most recent by Carla Tobler May 11, 2023

In the past week or so I've frequently found that when returning to a tab in my browser that's been…

Answered Closed SheamusPatt 772 views 17 comments 0 points Most recent by Patty Grajeda May 4, 2023

I have tried numerous times selecting the button "forgot my password". The instructions d…

Answered Closed Marijane Sawin McQuerry 41 views 1 comment 0 points Most recent by Sara Duo May 4, 2023

Unable to sign in

This discussion was created from comments split from: sign in.

Closed System 141 views 2 comments 1 point Most recent by Carole Bunter May 2, 2023

I am trying to set up a free Ancestry account, but I get this error message: Thank you for your inte

Answered Closed Yvonne3716 61 views 1 comment 0 points Most recent by Wayland K Adams April 30, 2023

Dear Friends at FamilySearch, For a class that I will teach, I have followed through the steps for …

Answered Closed DavidPutnamJr1 141 views 1 comment 0 points Most recent by Maile L April 20, 2023

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