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FamilySearch account login issue

gaelmanampisoaandrimanantenarakotoseheno1
gaelmanampisoaandrimanantenarakotoseheno1 ✭
September 12, 2022 edited September 12, 2022 in FamilySearch Account

Today I tried to access my FS account and it said I entered the wrong username or password. When I clicked on forget username/password and entered my email address, I received a notification in red saying I cannot reset the username/password online.

I then tried to access my account with my Church account and succeeded but this only works on my laptop. Can you please advise on what to do?

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Answers

  • maureenmarydawson1
    maureenmarydawson1 mod
    September 13, 2022

    Hello, Have your tried deletting cookies on your computer. Here are a few links that might help .

    How do I delete cookies from FamilySearch?

     How do I delete all of the cookies and temporary files stored by my internet browser? 

    These should help you open your Family Search on your computer.

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  • gaelmanampisoaandrimanantenarakotoseheno1
    gaelmanampisoaandrimanantenarakotoseheno1 ✭
    September 13, 2022

    Hello Maureen,

    Thank you for your suggestion. I have done so but still nothing. I have also tried on my mobile app but the same is happening.

    I can only access with my Church account credentials.

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  • maureenmarydawson1
    maureenmarydawson1 mod
    September 13, 2022

    I sent you a private message, with more instructions. Have you receive it.

    0
  • victoriaboehula1
    victoriaboehula1 ✭
    November 26, 2022

    Hi I have a friend who has problem remembering her password and username.

    She even forgot her mobile number and email address that she used when she first created her account.

    Any help here.

    0
  • maureenmarydawson1
    maureenmarydawson1 mod
    November 29, 2022

    If you email family history support they will be able to help you. pacificsupport@familysearch.org1.5250877222291365E12  

    If you need any more help please contart us and we will do our best to help you.

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