FamilySearch account login issue

gaelmanampisoaandrimanantenarakotoseheno1

Today I tried to access my FS account and it said I entered the wrong username or password. When I clicked on forget username/password and entered my email address, I received a notification in red saying I cannot reset the username/password online.

I then tried to access my account with my Church account and succeeded but this only works on my laptop. Can you please advise on what to do?

maureenmarydawson1

Hello, Have your tried deletting cookies on your computer. Here are a few links that might help .

How do I delete cookies from FamilySearch?

 How do I delete all of the cookies and temporary files stored by my internet browser? 

These should help you open your Family Search on your computer.

gaelmanampisoaandrimanantenarakotoseheno1

Hello Maureen,

Thank you for your suggestion. I have done so but still nothing. I have also tried on my mobile app but the same is happening.

I can only access with my Church account credentials.

maureenmarydawson1

I sent you a private message, with more instructions. Have you receive it.

victoriaboehula1

Hi I have a friend who has problem remembering her password and username.

She even forgot her mobile number and email address that she used when she first created her account.

Any help here.

maureenmarydawson1

If you email family history support they will be able to help you. pacificsupport@familysearch.org1.5250877222291365E12  

If you need any more help please contart us and we will do our best to help you.

Midelfin Santos

Good day bro. & Sis can you help us one of our ward member forget her username and password the mobile phone and email to are not registered can you help us.. thankyou

now its not working

Maile L

@Midelfin Santos I would recommend that you call FamilySearch and get help recovering the username and password. You can call 866 406-1830 M to Sat 8am to 8pm, Sun 1 pm to 8 pm MST.