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I am unable to login to my Family Search Account

golsonvl
golsonvl mod
January 30, 2021 edited March 20 in FamilySearch Account

I am unable to login because I don't remember my password and it is an old email that I am unable to use.

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Best Answer

  • AndLinda
    AndLinda mod
    March 30, 2021 Answer ✓
    https://www.familysearch.org/help/

    Click on the above link and it will give you the phone number to call so they can direct you to the correct department to change your email and reset your password.

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Answers

  • cskembo
    cskembo ✭
    February 26, 2021 edited March 30, 2021

    Call 866-4061830 in the US.

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  • Virginia Davis_7
    Virginia Davis_7 ✭
    March 20

    I just created a new account March 19, 2023 for Csavoree and now I can't get into it. The password doesn't work, and since the email address I used for this account, I have used on another of my FamilySearch accounts, and so, it won't take me to the correct Csavoree account. I've tried changing the password several different times and it still won't work.

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  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    March 20

    @Virginia Davis_7, your question may be more likely to be seen by someone who can answer if you ask it (as a new thread) in the "FamilySearch Account" category.

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  • Maile L
    Maile L mod
    March 20 edited March 20

    Hi @Virginia Davis_7 and welcome to the community. This article can help you trouble shoot and provides a link to FamilySearch support if you need more help. I forgot my FamilySearch password or username

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