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I signed out of LDS Tools and it signed me out of the Family Tree App on my Galaxy phone.

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AnneBaines
AnneBaines ✭
March 13, 2023 edited July 11, 2024 in FamilySearch Account

I can get back into Tools but when I try to sign into the Family Search app I get: Signin failed. Do one of the following - reconnect to the internet, try another time, etc. I have uninstalled the app and put it in again. I have reconnected to the internet and I cannot get into the app

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  • Rhonda Budvarson
    Rhonda Budvarson ✭✭✭✭
    March 17, 2023

    @AnneBaines

    Weird. These are separate apps and one shouldn’t affect the other.

    Maybe shut off your phone. Wait one minute and power back on. Then try again.

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  • AnneBaines
    AnneBaines ✭
    March 17, 2023

    Thanks. I did eventually get it to work by uninstalling again and installing a few times.

    1
  • Rhonda Budvarson
    Rhonda Budvarson ✭✭✭✭
    March 17, 2023

    👍️

    0
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