FamilySearch Account

Discussion List

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  Add Password Reset

  Forgot password, need to reset password, but there is no apparent way to do that.

  Answered Closed Ric Tobin 108 views 1 comment 1 point Most recent by Gordon Collett May 13, 2023
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  Helping a brother with the correct login information, but the system tells him it is not

  A brother has the correct record number and birth date, but the system tells him that the two do no…

  Answered ✓ Closed Bonnie Mary Warne 118 views 1 comment 0 points Most recent by Carla Tobler May 10, 2023
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  How can I stop frequent 500 INTERNAL SERVER ERROR loops?

  In the past week or so I've frequently found that when returning to a tab in my browser that's been…

  Answered Closed SheamusPatt 771 views 17 comments 0 points Most recent by Patty Grajeda May 4, 2023
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  How do I sign in with my email not receiving the instructions?

  I have tried numerous times selecting the button "forgot my password". The instructions d…

  Answered Closed Marijane Sawin McQuerry 44 views 1 comment 0 points Most recent by Sara Duo May 4, 2023
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  Unable to sign in

  This discussion was created from comments split from: sign in.

  Closed System 148 views 2 comments 1 point Most recent by Carole Bunter May 2, 2023
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  set up a free Ancestry account

  I am trying to set up a free Ancestry account, but I get this error message: Thank you for your inte

  Answered Closed Yvonne3716 64 views 1 comment 0 points Most recent by Wayland K Adams April 30, 2023
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  Parental permission, and how to revoke parental permission for a child's account

  Dear Friends at FamilySearch, For a class that I will teach, I have followed through the steps for …

  Answered Closed DavidPutnamJr1 149 views 1 comment 0 points Most recent by Maile L April 20, 2023
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  Why do I keep automatically getting logged out ?

  When signing into FamilySearch there is an option to sign in for two weeks. Regardless of whether I…

  Answered Closed sharpyshow 459 views 4 comments 1 point Most recent by Maile L April 20, 2023
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  two account in one membership record

  I could not access temple ordinances because of membership record is invalid. I already talked to t…

  Answered Closed Roxanne Johnson2 92 views 1 comment 0 points Most recent by Wayland K Adams April 19, 2023
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  FamilySearch account linked to another person's account on Ancestry

  Hello, I am helping my elderly mother regain access to her Ancestry account as an LDS member. With…

  Answered Closed SarahBJohnson 144 views 1 comment 0 points Most recent by Wayland K Adams April 19, 2023