My name and mobile # entered match an existing account.

Pearse

I am assisting a person to open an account but it states that the mobile number and name entered match an existing account. She states that she has never opened an account. What should I do to assist her

Maile L

Visit https://www.familysearch.org/en/fieldops/familysearch-support-contact-us and click on your location. This should put you in touch with Support for your area.

Pearse

Thank you so much