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My name and mobile # entered match an existing account.

Pearse
Pearse ✭
May 7, 2023 edited July 11, 2024 in FamilySearch Account

I am assisting a person to open an account but it states that the mobile number and name entered match an existing account. She states that she has never opened an account. What should I do to assist her

0

Answers

  • Maile L
    Maile L ✭✭✭✭✭
    May 9, 2023

    Visit https://www.familysearch.org/en/fieldops/familysearch-support-contact-us and click on your location. This should put you in touch with Support for your area.

    1
  • Pearse
    Pearse ✭
    May 17, 2023

    Thank you so much

    0
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