FamilySearch Account

Discussion List

• 
  hacked account

  What would someone do if they cannot get into their account and they think it has been hacked?

  Answered LAHS6 65 views 1 comment 0 points Most recent by Wayland K Adams May 18
• 
  My name and mobile # entered match an existing account.

  I am assisting a person to open an account but it states that the mobile number and name entered ma…

  Answered Pearse 87 views 2 comments 0 points Most recent by Pearse May 17
• 
  Add Password Reset

  Forgot password, need to reset password, but there is no apparent way to do that.

  Answered Ric Tobin 68 views 1 comment 1 point Most recent by Gordon Collett May 13
• 
  Helping a brother with the correct login information, but the system tells him it is not

  A brother has the correct record number and birth date, but the system tells him that the two do no…

  Answered ✓ Bonnie Mary Warne 65 views 1 comment 0 points Most recent by Carla Tobler May 11
• 
  How can I stop frequent 500 INTERNAL SERVER ERROR loops?

  In the past week or so I've frequently found that when returning to a tab in my browser that's been…

  Answered SheamusPatt 462 views 17 comments 0 points Most recent by Patty Grajeda May 4
• 
  How do I sign in with my email not receiving the instructions?

  I have tried numerous times selecting the button "forgot my password". The instructions d…

  Answered Marijane Sawin McQuerry 23 views 1 comment 0 points Most recent by Sara Duo May 4
• 
  Unable to sign in

  This discussion was created from comments split from: sign in.

  System 85 views 2 comments 0 points Most recent by Carole Bunter May 2
• 
  set up a free Ancestry account

  I am trying to set up a free Ancestry account, but I get this error message: Thank you for your inte

  Answered Yvonne3716 36 views 1 comment 0 points Most recent by Wayland K Adams April 30
• 
  Parental permission, and how to revoke parental permission for a child's account

  Dear Friends at FamilySearch, For a class that I will teach, I have followed through the steps for …

  Answered DavidPutnamJr1 92 views 1 comment 0 points Most recent by Maile L April 20
• 
  Why do I keep automatically getting logged out ?

  When signing into FamilySearch there is an option to sign in for two weeks. Regardless of whether I…

  Answered sharpyshow 349 views 4 comments 1 point Most recent by Maile L April 20