I would like to send a message to a collaborator

Federico Vero Vinci

I'm not able to send a message to a collaborator via FS Chat. There's a pop up that says this is not possible. How can I reach this user?

JulianBrown38

There is a Help Center article that describes how to use FS Chat: FamilySearch Chat Guide. Near the end of the article, there is a list of reasons why a user might not be able to be contacted via Chat:

Question: Why is my FamilySearch Chat not working?

Answer: The chat feature may not be available for the following reasons:

• The user is under the age of 18.
• The user doesn't have a valid birthdate.
• The user's account is not chat enabled.
• The user's country is not chat enabled.
• The user has not completed registration.
• The user has been marked deceased.

sc woz

@Federico Vero Vinci

JulianaBrown38 gave an excellent answer that helps the rest of us to learn at the same time. Most appreciated on how you directed us to the knowledge article.