FamilySearch Account

Discussion List

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  My friend Paulette cannot access her account. How can I help her?

  This discussion was created from comments split from: Please help me reset my previous account user…

  Answered System 258 views 2 comments 0 points Most recent by Norm Jones October 10, 2022
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  I have been asked by a member in the Ward to help prepare a family name for Temple ordinances.

  This member cannot remember their login information. They received help from another member in anot…

  Answered thomasdalerasch1 187 views 1 comment 0 points Most recent by Norm Jones October 10, 2022
• 
  New Phone and Email address

  My friend Paulette can't access her familysearch account since she can't remember her user name and…

  Answered R.A. Crews 229 views 1 comment 0 points Most recent by Norm Jones October 10, 2022
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  I can no longer log in to Familysearch directly

  This discussion was created from comments split from: FamilySearch account login issue.

  Answered System 299 views 3 comments 0 points Most recent by OConnorAnne1 October 5, 2022
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  Does FamilySearch block people in some countries from accessing the website?

  Someone asked as they had been told that FamilySearch will not allow people from some countries to …

  Answered JVance1 467 views 6 comments 0 points Most recent by Julia Szent-Györgyi October 5, 2022
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  Please my Father cannot log in his account to do some work.

  Answered uzomaasiegbuagbaieme1 173 views 1 comment 0 points Most recent by Norm Jones October 3, 2022
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  My tree starting point

  When I open my tree it starts at a great grandfather; but in my account settings I have it set to s…

  Answered ✓ GaryTaylor32 201 views 2 comments 0 points Most recent by GaryTaylor32 October 3, 2022
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  Forgot password

  My mother created her FamilySearch account with one of my nieces and they forgot the password they …

  Answered Wilfred Cayas 289 views 1 comment 0 points Most recent by maureenmarydawson1 September 28, 2022
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  Patron unable to recover / reset account password even with correct username and correct MRN

  Using the patrons helper number, I am able to access his account and see his correct username - but…

  Answered alexlds 106 views 1 comment 0 points Most recent by Carla Tobler September 28, 2022
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  BUG: Relationship Viewing setting doesn't work

  For example I enabled the settings on my account, and my wife did it on hers. We have all our past …

  Answered Igor Defaye 385 views 5 comments 0 points Most recent by Gordon Collett September 22, 2022