Merging 2 accounts
I had 2 sign-on's and requested them to be merged. Bad decision and I wish I could undo it...
However, when the merge took place it didn't merge all of the images from one to the other. I have many blank/empty place holders and can't seem to find them all. Any thoughts on what to do? Thanks
Best Answer
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It is not possible to merge two accounts. You can delete one account and operate solely using the other. See
This explains the consequences of deleting an account. If you do not like these, the better option is to keep both accounts and focus on using just one. Note that photos attached to individuals remain even if an account is deleted.
You still have two accounts. One of them has not been used in a long time. I am puzzled by your comment that you do not have a tree anymore. I have checked the account you are currently using and your tree remains.
Your comments about errors in the tree and these being copied elsewhere are very valid. Ultimately Family Tree is built by its users and some are more careful in their work than others. You are free to correct any errors you find but please try to document these fully to try to avoid others coming in and reversing your corrections.
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Answers
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Did your pictures ever show up again in your merged account? We have forwarded this to our engineers to see if they can figure out what happened.
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@mgvh1 According to the Help Center article How do I delete my FamilySearch Account accounts cannot be merged. Was one just deleted? Are these memories on your private living account or are they connected to deceased persons? If they are connected to deceased persons, can you provide any IDs that we can look into?
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I had 2 sign in's. I contacted support and asked if they could fix it. They said yes. Does this mean the photo's and everything I added is gone? Some of that stuff is now gone forever? I don't even have a tree anymore. When I sign in I'm on some crazy world tree. Entire families have been changed! I just discovered several trees on Ancestry with the incorrect information that's been incorrectly documented on Family Search. A census record clearly showing birth place in Kentucky is attached to 4 family members. But somehow, the name was changed and instead of Kentucky it says Germany and that he came from Pennsylvania. I didn't change anything on Family Search and now it's on Ancestry! Where else will it end up and how in the world will it ever be fixed in cyber space? This is really wrong and very bad. Where is the tree I worked and shared over all of these years?
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