Why do I keep getting locked out of my account?
I will be using Family Search and after about 30 minutes I will get locked out, the error messages says your security team is locking me out? Am I doing something wrong? I have been a member for quite a few years and this has only started to happen within the last few weeks.
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Answers
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What kind of error message do you see?
Are you using the App or are using the website?
If you are on the website, have you tried accessing with a different browser?
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I am using the website with Mozilla/Firefox
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Have you tried the basics like clearing cache and cookies, making sure your browser is up to date, trying on a different browser?
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Yes, cleared cache, history and cookies. Browser is also up to date
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