General Questions

Discussion List

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  How can a patron connect with their Helper using their IPad?

  We tried to access as helper over the phone but she wasn't seeing the prompts to open access of her…

  Answered Closed CindyEnglish 51 views 3 comments 0 points Most recent by dicriscito.vincenzo February 6
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  How do I contact a FS employee?

  That is, someone other than a volunteer. Their level regarding the understanding of genealogy, good…

  Answered Closed Michael-Cooley 223 views 14 comments 0 points Most recent by Michael-Cooley February 4
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  Android App Bug: Viewing a record from a search list or list of sources on a profile

  When I try to follow the link to view a record (the web page on a source in the list of sources on …

  Answered Closed Merry Gravett 21 views 2 comments 0 points Most recent by MandyShaw1 February 4
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  Add FamilySearch person using Find a Grave memorial ID?

  Is there a good way to add a person (such as a spouse or child) using a valid Find a Grave memoria…

  Answered Closed Mark Dixon 81 views 4 comments 0 points Most recent by Mark Dixon February 4
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  Sources Not Loading and Something Went Wrong Messages

  Is anyone else having trouble with the site right now? Opening the 'sources' page just shows flashi…

  Answered Closed GFre 41 views 3 comments 1 point Most recent by Paul W February 3
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  How can I find this book?

  I found an image of my family's lineage (Klingler). What an incredible resource in researching the …

  Answered ✓ Closed Mike Klinger 141 views 7 comments 0 points Most recent by Julia Szent-Györgyi February 2
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  Use of "Date Updated" filter in search of community posts

  When I do a search for community posts, I end up with a list of results on a page that offers a num…

  Answered Closed JulianBrown38 121 views 6 comments 0 points Most recent by JulianBrown38 February 1
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  Problem w/ date and place translation

  Hello! I am from Brazil, but I usually use the English version of the FamilySearch website. I have …

  Answered Closed LiaBoaventura 51 views 4 comments 0 points Most recent by Gordon Collett February 1
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  Community Group Administration Problem

  This is specifically for whichever administrator can fix these problems. First Problem: In the Comm…

  Answered Closed Gordon Collett 101 views 7 comments 0 points Most recent by Gordon Collett January 30
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  Website Bug - Notifications box on indexing

  So, I found a very minor bug in the indexing part of the family search website. I tapped on the not…

  Answered Closed Peterson, Thatcher Jade 41 views 1 comment 0 points Most recent by sc woz January 28