Finding Help at FamilySearch—A Simplified Menu • • FamilySearch Blog
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@BJColbert Try this: Make sure you have "try new homepage features" turned OFF (just below tool bar on right side). Then Click on "Help Others". In dropdown, Click on "Try the Planner" link in the light blue box. The new page should show your name in the "Planner" box, as well as the people you are currently helping. "Help Others" has disappeared from the "new homepage" that automatically comes up. I have sent a feedback regarding the absence of the "Help Others" link and suggest you do also. (Feedback" link is at the left hand edge of the "new homepage".)
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Foi realmente necessário tirar o numero de membro como recuperador de conta? Não estamos conseguindo ajudar os membros no CHF do Templo, como podem nos dar informações para ajudar os membros? Sirvo como diretora do Templo de Porto Alegre, no sábado e não tem expediente no 0800, e nas alas não estão conseguindo ajudar os irmãos. Me ajude
Marcia Batista
Google Translate - Portuguese to English:
Was it really necessary to remove the member number as an account recoverer? We are not able to help members at the Temple CHF, how can you give us information to help members? I serve as director of the Porto Alegre Temple on Saturday and have no 0800 hours, and in the wards they are not able to help the brethren. Help me
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Thank you! that was so helpful!
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Thank you again
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I put my grandchildren on my tree as my children. How do I fix this?
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If your children are not already added, then add these. You can then delete the links between your grandchildren and you and create new links between them and your children.
For details on how to do this, see the following Knowledge Article.
Regards
Graham Buckell
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Hello David:
Will there be a time when FamilySearch has a way of transcribing search items in another language? When an item is found that belongs to one of my family in an overseas country, there is not a lot of assistance in transcribing the items as they the uploaded items I have found through FamilySearch are not in a PDF format that is easily transferred to a word document for translating.
If you know of a way I might be able to transcribe these files I have found through FamilySearch could you let me know?
Thank you for the wonder things you are doing.
Sincerely,
Pat Christopher
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By email recently I was notified of my 6th great great grandfather and I did find it. I noted the file number to get back to it, but cannot find how and where to enter it. It is LYR9-P6K, a picture of Benjamin Collin's headstone in Truro, N.S., in central Canada. How do I find it again please?
He may be a descendent of my father Daniel COLLINS Rich, whose grandfather was Daniel COLLINE Rich of Isle au Haut, Maine.
Or, let me know how to search in any other way.
Thank you!
Sharon RICH Merrow
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Unable to scroll search info since your format change some many months back.
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@SharonMerrow This is the link to the headstone photo associated with Benjamin Collin, LYR9-P6K. https://www.findagrave.com/memorial/44931127/col
I found it by using the Search tab, then search by ID; then scrolling thru the sources to the one for FindAGrave; that then gave a URL going to the FindAGrave site that has the photo of the headstone. Good Luck!
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donde estan MIs Casos?
Google Translate - Spanish to English:
where are my cases?
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Please check out this Help Center article for updating your Contact ID:
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The FamilySearch account and Church account creation split last year. You can still use the member number to recover a Church account. Please see this Help Center article: FamilySearch and Church Account Split
Google Translate - English to Portuguese:
A conta do FamilySearch e a criação da conta da Igreja se dividiram no ano passado. Você ainda pode usar o número de membro para recuperar uma conta da Igreja. Por favor, veja este artigo da Central de Ajuda: FamilySearch e divisão de contas da Igreja
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Thank your for your inquiry. FamilySearch no longer offers Support Cases. Please visit the FamilySearch Community and ask your question in one of the FamilySearch Help Categories.
Google Translate - Spanish to English:
Gracias por su consulta. FamilySearch ya no ofrece casos de asistencia. Visite la comunidad de FamilySearch y haga su pregunta en una de las categorías de ayuda de FamilySearch.
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Kan een gast account overgezet worden, naar een kerkaccount in FamilySearch wanneer het lidmaatschapsnummer van de kerk bekend is?
Google Translate - Dutch to English: Can a guest account be transferred to a church account in FamilySearch when the church membership number is known?
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Hello, How do I help members of my ward now with this recent update? I am unable to find the "Helper Resources" link that I used in the past to access ward member's Family History info.
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@Malia Van Komen --It's still located in the dropdown under the circled question mark on the right hand side, toward the top, under your name. Same as it was in the past.
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Please see this Help Center article for instructions: How do I add my Church record number to my account?
Google Translate - English to Dutch: Raadpleeg dit Helpcentrum-artikel voor instructies: Hoe voeg ik mijn kerkrecordnummer toe aan mijn account?
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How do I find out if a family member has died?
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where can i find the quick search option?
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You can ask other family members that are closer related to the person or you can search for an obituary, headstone, or death certificate.
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In FamilySearch, if you are looking for records, select "Search" in the main menu across the top of the screen and then select "Records". If you are looking for people in the Tree, in the main menu select "Tree" and then "Find".
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I have a friend who can't remember her password and the system does not recognize her phone number. How can she access Family Search?
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Please have your friend contact FamilySearch Support.
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Is it possible to change my email address on my account?
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Yes, please check out this Help Center article for instructions:
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My spouse has a 23andme DNA report. How can I share that with my Family Search tree?
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I need help deleting some people. Someone when in and changed my parents parents. I know who my grandparents are and who are listed are not them. I need help changing them
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I need help in deleting someone from the wrong place on my tree. How do I delete a wrong name.
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FamilySearch does not have a utility for DNA analysis. You can add a document to a person's Memories about DNA.
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