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    • Home› Welcome to the FamilySearch Community!› Ask a Question› Family Tree

    Cannot upload my 107MB GEDCOM file

    Annie Schuman Gegan
    Annie Schuman Gegan ✭
    January 15, 2022 edited July 11, 2024 in Family Tree

    I have uploaded updated versions of my Gedcom file for years with no problem. It is 107MB. During the last several days, it will not load, and I get a message: "! Unable to upload files larger than 300MB." My file is half that amount, and has never had a problem loading before. There seems to be a problem with the program for uploading files...and I wish that the Family Search techs would get it fixed ASAP - especially now that other genealogy sites are using these genealogies for their researchers.

    1

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    Answers

    • Annie Schuman Gegan
      Annie Schuman Gegan ✭
      January 15, 2022

      I have uploaded updated versions of my Gedcom file for years with no problem. It is 107MB. During the last several days, it will not load, and I get a message: "! Unable to upload files larger than 300MB." My file is half that amount, and has never had a problem loading before. There seems to be a problem with the program for uploading files...and I wish that the Family Search techs would get it fixed ASAP - especially now that other genealogy sites are using these genealogies for their researchers.

      0
    • Brett .
      Brett . ✭✭✭✭✭
      January 15, 2022

      All

      FYI

      Related post ...

      FamilySearch Help

      'Category' = Suggest an Idea

      HOME > FAMILYSEARCH HELP > SUGGEST AN IDEA

      Please fix the upload program for Gedcoms!

      https://community.familysearch.org/en/discussion/113814/please-fix-the-upload-program-for-gedcoms

      Please fix the upload program for Gedcoms!

      Annie Schuman Gegan
      Jan 15, 2022

      I have uploaded updated versions of my Gedcom file for years with no problem. It is 107MB. During the last several days, it will not load, and I get a message: "! Unable to upload files larger than 300MB." My file is half that amount, and has never had a problem loading before. There seems to be a problem with the program for uploading files...and I wish that the Family Search techs would get it fixed ASAP - especially now that other genealogy sites are using these genealogies for their researchers.

      View PostView Post

      Brett

      0
    • Brett .
      Brett . ✭✭✭✭✭
      January 15, 2022

      All

      FYI

      Related post ...

      FamilySearch Help

      'Category' = Family Tree

      HOME > FAMILYSEARCH HELP > FAMILY TREE

      Cannot upload my 107MB GEDCOM file

      https://community.familysearch.org/en/discussion/113813/cannot-upload-my-107mb-gedcom-file

      Cannot upload my 107MB GEDCOM file

      Annie Schuman Gegan
      Jan 15, 2022

      I have uploaded updated versions of my Gedcom file for years with no problem. It is 107MB. During the last several days, it will not load, and I get a message: "! Unable to upload files larger than 300MB." My file is half that amount, and has never had a problem loading before. There seems to be a problem with the program for uploading files...and I wish that the Family Search techs would get it fixed ASAP - especially now that other genealogy sites are using these genealogies for their researchers.

      View PostView Post

      Brett

      0
    • Brett .
      Brett . ✭✭✭✭✭
      January 15, 2022 edited January 15, 2022

      @Annie Schuman Gegan

      Annie

      Welcome to the "Community.FamilySearch" Forum.

      I am just another 'lowly' User/Patron ...

      Just in passing ...

      So, you are having problems/issues, with "Uploading", the GEDCOM File, to the "Genealogies" Part, of 'FamilySearch'; and, the "Wheel", just continues to "Spin"; but, NOT be completed.

      [ Oops, sorry, I think that should actually be ... 'Status' ... Processing ... ]

      Question: Is that correct?

      ie.

      Genealogies

      https://www.familysearch.org/search/genealogies

      FamilySearch.org

      https://www.familysearch.org/search/genealogies
      Discover your family history. Explore the world’s largest collection of free family trees, genealogy records and resources.

      Upload Your Tree

      My Uploaded Trees

      https://www.familysearch.org/tree/import/files

      .

      Please advise.

      As, there were some recent posts (ie. reports), not so long back, on such a matter.

      I cannot remember the outcome ...

      I will 'look' back through the posts, and, return to this post of yours.

      Brett

      0
    • Brett .
      Brett . ✭✭✭✭✭
      January 15, 2022 edited January 15, 2022

      @Annie Schuman Gegan

      Annie

      Welcome to the "Community.FamilySearch" Forum.

      I am just another 'lowly' User/Patron ...

      Just in passing ...

      So, you are having problems/issues, with "Uploading", the GEDCOM File, to the "Genealogies" Part, of 'FamilySearch'; and, the "Wheel", just continues to "Spin"; but, NOT be completed.

      [ Oops, sorry, I think that should actually be ... 'Status' ... Processing ... ]

      Question: Is that correct?

      ie.

      Genealogies

      https://www.familysearch.org/search/genealogies

      FamilySearch.org

      https://www.familysearch.org/search/genealogies
      Discover your family history. Explore the world’s largest collection of free family trees, genealogy records and resources.

      Upload Your Tree

      My Uploaded Trees

      https://www.familysearch.org/tree/import/files

      .

      Please advise.

      As, there were some recent posts (ie. reports), not so long back, on such a matter.

      I cannot remember the outcome ...

      I will 'look' back through the posts, and, return to this post of yours.

      Brett

      0
    • Brett .
      Brett . ✭✭✭✭✭
      January 15, 2022

      @Annie Schuman Gegan

      Annie

      I found the one I was thinking of ...

      Sorry, not a lot of real help/assistance ...

      FamilySearch Help

      'Category' = FamilySearch Account

      HOME > FAMILYSEARCH HELP > FAMILYSEARCH ACCOUNT

      My uploaded trees still processing

      https://community.familysearch.org/en/discussion/107260/my-uploaded-trees-still-processing

      My uploaded trees still processing

      SteveL3
      Oct 27, 2021

      Is there a know bug on this recently?

      The status has been stuck for a couple days for me at "still processing"

      Thanks

      View PostView Post

      So ...

      That Said ...

      Thinking out aloud ...

      ▬ ( Long Shot) I wonder, if the "Version" of the GEDCOM File, is an OLD one; thus, not being recognised.

      ▬ Are your "Operating System"; and, "Browser(s)", compatible with 'FamilySearch'?

      .... Are the "Versions" of your "Operating System"; and, "Browser(s), the LATEST; at least, the PREVIOUS ...

      .... OLDER "Versions" of such, may NOT work properly, with 'FamilySearch'

      ▬ IF, you have not; THEN, try "Clearing" the, "Cookies"; and, "Cache", of your "Browser".

      .... Then, try "Uploading" AGAIN - Leaving those STILL "Processing", 'as is' (ie. in "Limbo")

      .... An "Oldie"; but, STILL, often, a "Goodie" - works, sometimes

      ▬ For those GEDCOM Files, with the 'Status' of STLL "Processing" - they may need to be "Deleted"/"Removed"

      .... By 'FamilySearch'.

      Just some thoughts.

      I know, that this certainly may not help/assist, sorry.

      Brett

      0
    • Brett .
      Brett . ✭✭✭✭✭
      January 15, 2022

      @Annie Schuman Gegan

      Annie

      I found the one I was thinking of ...

      Sorry, not a lot of real help/assistance ...

      FamilySearch Help

      'Category' = FamilySearch Account

      HOME > FAMILYSEARCH HELP > FAMILYSEARCH ACCOUNT

      My uploaded trees still processing

      https://community.familysearch.org/en/discussion/107260/my-uploaded-trees-still-processing

      My uploaded trees still processing

      SteveL3
      Oct 27, 2021

      Is there a know bug on this recently?

      The status has been stuck for a couple days for me at "still processing"

      Thanks

      View PostView Post

      So ...

      That Said ...

      Thinking out aloud ...

      ▬ ( Long Shot) I wonder, if the "Version" of the GEDCOM File, is an OLD one; thus, not being recognised.

      ▬ Are your "Operating System"; and, "Browser(s)", compatible with 'FamilySearch'?

      .... Are the "Versions" of your "Operating System"; and, "Browser(s), the LATEST; at least, the PREVIOUS ...

      .... OLDER "Versions" of such, may NOT work properly, with 'FamilySearch'

      ▬ IF, you have not; THEN, try "Clearing" the, "Cookies"; and, "Cache", of your "Browser".

      .... Then, try "Uploading" AGAIN - Leaving those STILL "Processing", 'as is' (ie. in "Limbo")

      .... An "Oldie"; but, STILL, often, a "Goodie" - works, sometimes

      ▬ For those GEDCOM Files, with the 'Status' of STLL "Processing" - they may need to be "Deleted"/"Removed"

      .... By 'FamilySearch'.

      Just some thoughts.

      I know, that this certainly may not help/assist, sorry.

      Brett

      0
    • BryanHiggs
      BryanHiggs ✭
      January 17, 2022

      I have a .ged file, freshly exported from ancestry.com, and am getting "Unable to upload files larger than 300MB." But, when I look at the .ged file in Finder (I'm on a Mac), it says that's it's 1.9Mb.

      My OS, browser (Google Chrome), etc. are all completely up to date.

      How do I upload this .ged file into FamilySearch?

      0
    • Sanra
      Sanra ✭✭✭✭
      January 17, 2022

      @Annie Schuman Gegan

      We used your Helper Information to access your Family Tree. We found your recent GEDCOM by clicking Search, Genealogies, and scrolling down to locate "My uploaded Trees", and clicked it.. The one uploaded on January 11, 2022 is ready to view. Another GEDCOM from October says processing. If it is the same GEDCOM, you may wish to delete it.

      Good luck with the review process.

      1
    • Sanra
      Sanra ✭✭✭✭
      January 17, 2022

      @BryanHiggs


      You may need to delete cookies and temporary files, before trying again to upload your GEDCOM file. The article https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser may help.

      These articles also:

      https://www.familysearch.org/en/help/helpcenter/article/how-do-i-upload-my-gedcom-file

      https://www.familysearch.org/en/help/helpcenter/article/how-do-i-copy-information-from-my-gedcom-file-into-family-tree

      Good luck.

      0
    • Brett .
      Brett . ✭✭✭✭✭
      January 17, 2022

      @BryanHiggs

      Bryan

      FYI

      Welcome to the "Community.FamilySearch" Forum.

      I am just another 'lowly' User/Patron ...

      Just in passing ...

      I have 'seen', a few posts of late, regarding problems/issues, regarding the "Upload", of GEDOM Files, in 'FamilySearch', that were UNDER the "File" Size LIMIT; as, in your case - even, one earlier this morning (today).

      And, I am not certain that there was any particular commonality.

      'Yes', the "File" Size of your GEDCOM File seems to be well UNDER the size LIMIT ...

      And, even, the suggested size being:

      • We recommend that you submit small GEDCOM files of no more than100 names. After the upload, smaller files make the compare and copy process easier to manage.
      • If you intend to simply preserve and share your file, it can contain up to 100 MB.

      Now ...

      That Said ...

      There DEFINITELY seems to be a problem/issue with regard to "Uploading" GEDCOM Files. at the moment.

      So ...

      It is ODD, that a GEDOM File, with such SMALL "File" Size, would be getting such an ERROR Message.

      Here are a couple of "Knowledge Articles", in 'FamilySearch':

      How should I prepare my GEDCOM file?

      https://www.familysearch.org/en/help/helpcenter/article/how-should-i-prepare-my-gedcom-file

      Prepare a GEDCOM file • FamilySearch

      https://www.familysearch.org/en/help/helpcenter/article/how-should-i-prepare-my-gedcom-file
      Learn some helpful tips for preparing your GEDCOM file before submitting it.

      How do I upload my GEDCOM file?

      https://www.familysearch.org/en/help/helpcenter/article/how-do-i-upload-my-gedcom-file

      Upload a GEDCOM to the Pedigree Resource File • FamilySearch

      https://www.familysearch.org/en/help/helpcenter/article/how-do-i-upload-my-gedcom-file
      Upload a GEDCOM file to the Pedigree Resource File. This allows you to share and preserve the file and prevents others from changing it.

      Good Luck.

      Just my thoughts.

      I know, that this certainly may not help/assist; but, I hope, that this may provide you with, some additional, insight; and, perspective; plus, other avenues to pursue.

      Brett

      0
    • Annie Schuman Gegan
      Annie Schuman Gegan ✭
      January 18, 2022

      The thing is, I have been uploading revised editions of the same tree, 107MB, for years. I delete the older version once the newly uploaded genealogy Gedcom is labeled "ready." This problem with uploading - with a message that files over 300MB cannot be uploaded (again, my file is 107MB) - just started about a week and a half ago. My question to the tech department is: What did they do about two weeks ago that threw a monkey wrench into the works?

      Annie

      0
    • Annie Schuman Gegan
      Annie Schuman Gegan ✭
      January 18, 2022

      Already tried the deleting of cookies, "clearing the cache." Didn't work. Gedcom file will not upload. Message still pops up that "Cannot upload files over 300MB," for a 107MB file that never had this problem before.

      Annie

      0
    • Annie Schuman Gegan
      Annie Schuman Gegan ✭
      January 18, 2022

      Sanra -

      The file from Oct 2021 NEVER finished processing and seems "stuck." No one seems to be able to delete it.

      I usually do not have a problem with uploading a new, revised Gedcom file. I use the same tree, just with revisions, and delete the older version when the new file is "ready." The January 11th file is the older version that I want to replace with corrected file information.

      Annie

      0
    • Sanra
      Sanra ✭✭✭✭
      January 18, 2022

      Hi Annie,

      This has been added as a known issue. We are advised to ask our guests to upload two screenshots, one of the file size, and another of the error message. Once we receive them we will forward them to a specialty department to help them correct the issue.

      0
    • Annie Schuman Gegan
      Annie Schuman Gegan ✭
      January 18, 2022 edited January 19, 2022
      2022-01-18 (1).png
      2022-01-18 (2).png


      0
    • Annie Schuman Gegan
      Annie Schuman Gegan ✭
      January 18, 2022

      You can also see the October 2021 tree that was never fully processed, and is stuck in "limbo."

      Annie

      0
    • Annie Schuman Gegan
      Annie Schuman Gegan ✭
      January 18, 2022 edited January 23, 2022

      I am trying to upload a revised Gedcom of the one from January 11th. If a successful upload, I will delete the January 11th gedcom.

      Annie

      0
    • Brett .
      Brett . ✭✭✭✭✭
      January 19, 2022

      @Sanra

      It's 'Brett'

      FYI

      This particular problem/issue, of the INABILITY, to successfully, "Upload", a GEDCOM File; when, such a "File", is WELL under the MAXIMUM "File" SIZE, that is allowed, appears to be an ONGOING matter, that NEEDS investigation, by the 'FamilySearch' (Programmers/Engineers).

      There does not appears to be any particular commonality.

      [ eg. GEDCOM Files, produced, from DIFFERENT "Sources" ... ]

      As, sometimes it works; whereas, sometimes, it does not.

      As, there HAS been a number of BOTH, 'Posts'; and, 'Comments', on this matter ...

      As, you are a "Moderator" [ ie. 'FamilySearch' "Support" ( Personnel ) ] ...

      PLEASE; Please; please ...

      On the basis of this post, alone ...

      Can the matter; as, a WHOLE, be referred to the Area/Department, that is responsible, for overseeing the "Upload", of GEDCOM Files, into 'FamilySearch'.

      If such, has not already, been initiated.

      'Thank You' in advance.

      Submitted for your immediate, information; attention; and, consideration.

      Kind Regards.

      MAY THE LORD BLESS YOU IN THIS IMPORTANT WORK

      Yours Faithfully,

      Brett

      0
    • Sanra
      Sanra ✭✭✭✭
      January 19, 2022

      @Annie Schuman Gegan

      Thank you for the additional information. You case will be forwarded to a specialty team for review and resolution. You may be contacted if they need more information.

      1
    • Annie Schuman Gegan
      Annie Schuman Gegan ✭
      January 19, 2022

      Thank you, Sanra!

      Annie

      0
    • Brett .
      Brett . ✭✭✭✭✭
      January 21, 2022

      @Sanra

      FYI

      Here is ANOTHER "Related" post (as of today, Friday 21 January 2022) ...

      To PASS ON, up the line ...

      FamilySearch Help

      'Category' = FamilySearch Account

      HOME > FAMILYSEARCH HELP > FAMILYSEARCH ACCOUNT

      Upload Your Tree

      https://community.familysearch.org/en/discussion/114371/upload-your-tree

      Upload Your Tree

      Gioele Citton
      Jan 21, 2022

      Hi, I'm trying to upload my family tree in Family Search website since December 22, 2021 but it seems all blocked. How can i remove the previous upload and re upload the new GEDCOM file? If i click on "Upload Gedcom File" I get this error "Unable to upload files larger than 300MB."

      PS. My Gedcom file is about 6MB size.

      Thank you

      https://us.v-cdn.net/6032564/uploads/JQNOK0TMC5XH/screenshot-1.png

      View PostView Post

      Brett

      0
    • Sanra
      Sanra ✭✭✭✭
      January 21, 2022

      @Brett

      Its Sanra

      Guest Gioele Citton was advised to put his concern in the Italian Community group, I can only forward cases from North America.

      1
    • Brett .
      Brett . ✭✭✭✭✭
      January 21, 2022

      @Sanra

      It's 'Brett'.

      [ As, referenced in the aforementioned 'Post', that I referenced, in my previous 'Comment', in this post ... ]

      Seriously ...

      Question: WHAT has the aforementioned 'Post', go to do, with "... the Italian Groups in the Community ..."?

      [ Regardless, of WHERE, a Participant, may "Reside" ... ]

      Please advise.

      The aforementioned 'Post', relates to, the UNSUCCESSFUL "Upload", of a GEDCOM File, into the "Genealogies" Part, of 'FamilySearch'!

      This aforementioned 'Post', has NOTHING to do with "... the Italian Groups in the Community ..."!

      And ...

      Furthermore ...

      The aforementioned 'Post', that I referenced, in my previous 'Comment', in this post ... is NOT "Country"/"Region" specific ...

      [ There should be NO such "Bounds" (ie. constraints), with this "Community.FamilySearch" Forum ... ]

      [ ALL, in fact, ANY "Moderator" [ ie.'FamilySearch' "Support" ( Personnel ) ], should be able, to 'pass along' ... ]

      [ Even, if that, is ONLY, to a more appropriate/responsible, "Moderator", to 'pass up the line' ... ]

      As such ...

      PLEASE; Please; please ...

      PASS ON, the aforementioned 'Post', up the line, in conjunction, with this 'Post'.

      As, they ARE "Related".

      Humbly submitted, for your IMMEDIATE, information; attention; and, consideration.

      'Thank You' in advance.

      Your cooperation, would be greatly appreciated.

      Kind Regards

      MAY THE LORD BLESS YOU IN THIS IMPORTANT WORK

      Yours Faithfully,

      Brett

      0
    • Annie Schuman Gegan
      Annie Schuman Gegan ✭
      January 22, 2022

      Hi, Sanra!

      Could you check in with your tech department for me and find out how getting the upload problem fixed is going? Uploading was working fine on January 11th - but not working shortly afterward. Did anyone do something to the program that caused it to not work around that time?

      Thank you for helping!

      Annie

      1
    • Sanra
      Sanra ✭✭✭✭
      January 22, 2022

      Hi Annie

      All we know is that they are working on it, and will alert us when the get it figured out. It was first reported on January 13. It takes a few days to find out if the issue is only with one person, or if it is system wide. The engineers will need to figure out the cause, so they know how to correct it. We have no indication of how long it will take.

      2
    • Annie Schuman Gegan
      Annie Schuman Gegan ✭
      January 23, 2022

      Hi, Sanra!

      Thank you! Please let me know when you hear anything -

      Annie

      1
    • Emmie115
      Emmie115 ✭
      January 23, 2022

      I am having the same problem ! File size 1.87 MB

      Would appreciate any help if this issue resolved.

      Many thanks Emmie

      1
    • GeoffreyEarl
      GeoffreyEarl ✭
      January 23, 2022

      ....and me. File size 1.5mb. File generated from GenesReunited failed to upload. Uploaded successfully into Ancestry and new gedcom generated. That fails to upload with the same message.

      Geoff

      1
    • Annie Schuman Gegan
      Annie Schuman Gegan ✭
      January 25, 2022

      Sanra -

      The uploading a Gedcom problem is still happening. But, one thing I've noticed is that the "uploading" bar at the very bottom of the pop-up window (the one you leave open until uploaded) goes very, very fast - which it never did when the uploading process worked correctly. Quickly followed by the file too big notice - even though it's much smaller.

      Annie

      1
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