Is there a know bug on this recently?
The status has been stuck for a couple days for me at "still processing"
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Regarding the GEDCOM File, that you are "Uploading", at what stage of the Process, are you having the problem/issue:
▬ Phase 1: Into the "Genealogies" Part of 'FamilySearch';
or, the later.
▬ Phase 2: Into "Family Tree", of 'FamilySearch'
Please advise of the actual situation/circumstance.
'Thank You' in advance.
Into the fmaily tree (phase 2)..
You have NOT (yet) been able to "Upload", your GEDCOM File, into the "Family Tree" Part, of 'FamilySearch' - such is "... still processing ...".
Question: Is that correct.
I click the upload gedcom file button, select the file, select upload (I assume data transfers) and then the status sits at processing. Now that I did it a fourth time it appears to have worked (however there are 3 previous files in limbo that I cannot remove etc)
It sounds like, you have simply just done, Phase 1: Into the "Genealogies", Part of 'FamilySearch'.
To "Delete" any GEDCOM Files, that you no longer want in the "Genealogies" Part, of 'FamilySearch' ...
You simply "Delete" them from the "List", in the bottom half of:
Titled: "My Uploaded Trees".
Question: Does that work?
Yes, but they are still greyed out and still processing....
I have never of that; so I cannot advise; but, I would not be surprised, nothing surprises me any more.
I am just waiting until your "Image" clears "image Moderation".
'Yes', that does not look too good.
Looks like, those GECOM Files, are STUCK in 'Limbo".
Hopefully, a "Moderator" [ ie. 'FamilySearch' "Support" (Personnel) ], here in this Forum, can take this matter, into the Workings of 'FamilySearch' "Support", to better assist you.
I am sorry, I have not come across such before.
So, I cannot suggest any more.
Kind of what I figured. I just wasn't sure how to contact FS Support these days.
Here are a couple of things you can try to get rid of the ongoing processing of your upload.
We used your Helper Information to access your Family Tree, to investigate. We see you uploaded two GEDCOM files on the October 25th, and another on October 30th. And they are still processing. We wonder if you did the following prior to uploading your File:
You might wish to try another browser to see if it will all the process to finish. Choices are:
Also be sure your operating system is up to date.
Wee hope this will help with the GEDCOM processing issue.
I did notice that you have now tried to upload 3-different GEDCOM files and all three still remain as "processing". To try to assist you to find out why this is happening, I will be forwarding this concern to the department that can investigate to see if this process is working as designed.
Thank you for your patience with this concern. You should hear directly either in the Community or by email when the issue has been reviewed and resolved.
We did notice that there does not appear to be a name attached to any of the files you have tried to upload. Did you follow the instructions about naming your file before you begin the upload process? That may be what is holding up the process. Perhaps you can try one more time while you wait for additional assistance making certain that your file has a "name.ged" file name as you try to do the upload.
The 3 now phantom files I believe were all named "upload.ged"
As I sign into your account as your helper now to see what shows under Submit Tree, the only file that has any kind of name is called "upload.ged" and it is the only file that completed the upload and comparison process so that you could work with it.
I don't believe there is a way to remove the other three attempts, but I did forward a request to remove those unsuccessful attempts if it is possible. In the future, if you work with a GEDCOM, please provide a name for the GEDCOM to allow the system to act as designed. You may be notified personally if something more can be done with the files that did not load.
I am sorry ...
I did not even catch that ...
That those THREE (x3) GEDCOM Files still Processing DID NOT have a "File Name".
IF, those THREE (x3) GEDCOM Files, still Processing, DID NOT have, a "File Name"; THEN, I would suggest that such would be the cause of the problem/issue; but, I would have thought, that such GEDCOM Files would have, had; and, need a "File Name", in the first place - very strange/odd indeed ...