Ancestry source search does not work

LegacyUser

Rebecca Ann Anderson said: with the new changes I cannot search Ancestry forsources; the link will not open uder the search.
I use this all the time to add sources Thank you

LegacyUser

Amy Archibald said: Working for me.

Windows 10
Chrome 68

LegacyUser

Tom Huber said: Working for me, also -- Windows 7 with Chrome.

Rebecca, what browser and operating system are you using? The engineers are reading all of these threads and will work on a fix once they know what you are using that is not working.

LegacyUser

gasmodels said: some people are having pop-up blocker problems may be the issue. Also apparently there is an issue with older MAC systems

LegacyUser

Tom Huber said: Yeah, it is the popup blocker that is preventing the Ancestry link from working. For some reason, it is set up differently than the other two sites and goes directly to the search routine in Ancestry. The other two sites display a message first:

The behavior is somewhat odd.

Once the message is displayed, it is not displayed again for that link. I disabled the pop-up blocker for FamilySearch, so the initial problem (noted in this message) went away.

I'm with Juli on the use of popups. They should be avoided where possible, especially after the system opens the other site the first time. There is some code involved with the new interface that needs tweaking to overcome this problem, whether a popup blocker is used or not.

OssmanStarr

I went to Ancestry and the dates, etc are in blue which means I cant read the results. Ive had this happen a few times before but maybe a year ago.

Ive changed my password and also my browser but neither helped alleviate the problem.

OssmanStarr

To add to the above remark: It says I am a registered guest.

Starr