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Not able to Tag Photo

LegacyUser
LegacyUser ✭✭✭✭
February 13, 2013 edited September 28, 2020 in Suggest an Idea
Isaac Montague said: Not able to tag photo. I uploaded a photo but when I click on it to tag it nothing happens.
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  • Other
  • Record Searching
  • Memories (Photos and Stories)
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  • LegacyUser
    LegacyUser ✭✭✭✭
    February 12, 2013
    Penney Devey said: Can you please try this again and let us know if it still a problem? I logged in and was able to tag my own photo so I tried your photo and it allows me to add a tag as well. If you are still having a problem, can you tell us which browser you are using?
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  • LegacyUser
    LegacyUser ✭✭✭✭
    February 12, 2013
    Isaac Montague said: It works in Internet Explorer but not in Chrome.
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  • LegacyUser
    LegacyUser ✭✭✭✭
    February 13, 2013
    Beth Ann Wiseman said: Isaac,

    Is your monitor a touch screen?
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  • Gwyn Gamsby
    Gwyn Gamsby ✭
    July 26, 2021

    Having same problem. Not Working in Chrome or Microsoft Edge. Not a touch screen monitor. Will try Internet Explorer.

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  • Gwyn Gamsby
    Gwyn Gamsby ✭
    July 26, 2021

    internet explorer didn't work either

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  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    July 29, 2021

    is the specific item truly a photo file (jpg) or is it an image inside a PDF file?

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  • Southern Muse
    Southern Muse ✭
    August 18, 2022

    Can tag one person in photo, but when I attempt to tag the next person, the system refuses to search the tree. It brings up individuals in the tree alphabetically, starting with "?," but when I put a name or PID number in the search field and hit the search icon, nothing happens. I can then tag "done," but nothing new is saved. Running Chrome on Google Pixel phone.

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  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    August 18, 2022
    https://community.familysearch.org/en/discussion/comment/466424#Comment_466424

    how long have you had the problem. Occasionally stuff like this will happen and I will merely close all my browsers and start fresh and it fixes itself.

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