"Access denied" "Error 15"?
Answers
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It's the new Imperva security service. For me, I know it's not client-side, it's not cookies, it can't be fixed with a restart, it's on all browsers, on my desktop and Android phone, and only goes away whenever the security system stops having the dry heaves or whatever. The same browsers work if I use my cellular network instead -- I don't even have to close or restart anything, just switch networks and reload.
It's something on their end triggered by some kind of innocuous user action -- I don't know exactly what, but apparently I do it every day. It's also frequently preceded by the CAPTCHA check, and random log-outs.
I think it might be related to the new function where changes made in one tab get propagated to other open tabs in the background. I often have a lot of tabs open, so if 50 background tabs suddenly get an update, that's going to look like a bot at work. (Which it is -- the bot that FS installed with this update. I'd happily disable that feature if I could.)
If you open the browser console, you'll see the server is responding with 403 errors for some resource requests -- they've deemed you a security risk and locked you out. This results in a person page showing the Internal Server error. It has also totally killed FS record searches for me -- the search results are blocked with the same 403 error. Imperva has no user-facing contact support, so how do we get people to whitelist our IP addresses so this stops happening?
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It appears the "Access Denied Error 15" bug has resurfaced
using Chrome.
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Error 15 has blocked FS in my updated Chrome browser. After disabling all my extensions, and disconnecting my VPN, the problem persists. I can only use FS in Chrome incognito. Why am I being forced to use incognito? What is going on?
At the same time there are no problems using FS in Firefox.
Steve Watrous
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Error 15 is occuring for me today. I was working fine on Family Search last night. I have the same error as all the above people have.
I have done all the "fixes" but I am locked out.
This is not cool.
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I very rarely get error messages, but did get an "Error 15" when making a search a couple of days ago. Fortunately, there was no further problem after I reloaded the page.
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Hello All,
For the first time in a while, I've been hit by this "Error 15" "Access Denied", by Imperiva. Of course, I've done all the standard: cleared the cache; rebooted the browser; rebooted my computer, to no avail. Has anybody else run into this issue tonight? (7/18/2023)
Thanks for your time.
Steven
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Same problem as everyone else, did everything. Won't let me even sign into FamilySearch.
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I can't login using Brave on Ubuntu. This situation is outrageous.
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This is still hitting me all the time. A couple hours into editing, if I make a few quick merges, open up the edit history of a merged profile, have too many background tabs open, sure enough the Internal Server Errors start shutting any attempts at editing down.
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