The bell icon does not respond unless there is a red dot. Am I doing something wrong?

MaryLiddicott

Today there was a red dot by the bell icon on familysearch.org. I clicked it and saw "Changes to people you are following." I checked the first person on the list of four, and then I could not bring up the list again to view the others. Is this a general problem?

I tried resetting the cookies. I was prompted me to sign in again. I then found that I could get the Changes list by clicking on the bell. But again, after checking one person on the list, the bell icon stopped responding. I signed out and in again, and, as before, could get the bell icon to respond, but only once, then it went to sleep again. I have taken a snip of the list so that I do not have to keep repeating this tedious process.

Any advice, please?

Brett .

😀

Graham Buckell

@MaryLiddicott

Others have reported that this facility seems to be working erratically. I just checked mine to find that changes have appeared without any notification to that effect.

If you want to check on those you are following, the best option is to ignore the bell and click on Following in the menu under Family Tree near the top left. See below

Regards

Graham Buckell

Brett .

@MaryLiddicott

Mary

I am just another 'lowly' User/Patron ...

Just in passing ...

Further to; and, in support of, what 'Graham', has already proffered ...

'Yes', the "Notification" 'Bell' Icon, has been a problem/issue (ie. NOT working) for a week or so now ...

Which, impacts a number of things; being, the "Notifications", of the various 'Categories' ...

[ ie. "Discovery"; "General"; "Tree" (eg. "Following"); &, "Temple" (ie. For Member of the Church), 'Messages' ... ]

The problem/issue, has been "Reported"; and, is being "Investigated", by 'FamilySearch':

Here are some previous recent post on the matter:

[ 1 ]

FamilySearch Help

'Category' = Temple

HOME > FAMILYSEARCH HELP > TEMPLE

My temple notifications is not working

https://community.familysearch.org/en/discussion/120300/my-temple-notifications-is-not-working

https://community.familysearch.org/en/discussion/120300/my-temple-notifications-is-not-working

[ 2 ]

FamilySearch Help

'Category' = General Questions

HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS

Is anyone else having problems with their bell icon not opening in the upper right hand corner?

https://community.familysearch.org/en/discussion/120324/is-anyone-else-having-problems-with-their-bell-icon-not-opening-in-the-upper-right-hand-corner

https://community.familysearch.org/en/discussion/120324/is-anyone-else-having-problems-with-their-bell-icon-not-opening-in-the-upper-right-hand-corner

[ 3 ]

FamilySearch Help

'Category' = General Questions

HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS

Still not able to use the Notification Button (Bell). It seems to turn on and off.

https://community.familysearch.org/en/discussion/120520/still-not-able-to-use-the-notification-button-bell-it-seems-to-turn-on-and-off

https://community.familysearch.org/en/discussion/120520/still-not-able-to-use-the-notification-button-bell-it-seems-to-turn-on-and-off

As an aside ...

One 'Workaround', until the problem/issue, is addressed/fixed, is to use the URL:

https://www.familysearch.org/notifications/

Which takes one, to one's "Notifications"; where, the "Default", is the FIRST 'Category', of "Discoveries".

[ ie. URL = https://www.familysearch.org/notifications/discoveries ]

But ...

That Said ...

ALL, the "Notifications", of the 'Categories'; being, "Discovery"; "General"; "Tree" (eg. "Following"); and, "Temple" (ie. For Member of the Church), will appear, with their respective 'Messages'.

I hope, that this may help/assist, somewhat; especially; with that, 'Workaround', until addressed/fixed.

Brett

MaryLiddicott

Thank you, Brett! That is a good workaround .

Mary

MaryLiddicott

Yes