[MOSTLY SOLVED] Blank Search Page and Blank Search Results
UPDATE: figured it out ... there's some kind of ad or tracker in search that got blocked by security. (Was it installed by FamilySearch yesterday?)
The search (records) page is blank, and every time I try to search records from an individuals profile, the results lead to a blank page. It started yesterday and is still happening. I've deleted cookies & browser history and even tried other recommended browsers ... Didn't fix the problem.
I read these pages but they didn't fix the problem:
Answers
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I've run into that one a few times. So far, every time, clearing my cache has solved the problem.
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I, too, have still problem and still have it following the same guidance in clearing cache and cookies. I turned off all my blockers and I'm still having the problem. What changes were made to the search page around this time, 13 December 2021?
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I've been playing around with Google Chrome web browser and the NoScript blocker and it didn't matter what I trusted it wouldn't let me see the "Search" page if I used a VPN. Turning the VPN off and a combination which included allowing split.io worked.
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OK, using another web browser with VPN off but blockers on, the search page is back.
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My VPN is on ... but I had to change a setting to let through ads and trackers in order to see any search results. I'm still able to keep the VPN on with malware blocking.
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For anyone using a Pi-hole: whitelist auth.split.io and sdk.split.io
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Having much the same issue as everyone else on this thread. I have tried using a different browser (both edge and firefox) have tried both my account as well as my wife's. Tried turning off pop up blocker. Cleared cache and cookies. So far NOTHING has solved the problem. Any insight anyone has would be very appreciated.
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[SOLVED] I found out that I had an ad tracker on my system that I was unaware of. Once I provided permission to the add tracke to ignore FamililySearch.org, everything started working again. Thanks to everyone who assisted me.
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I'm not using any ad or tracking blocker yet I do get blank pages on almost any link when using Chrome on a PC. Chrome on Android works perfectly well.
Looking at the pages' source I found a reference to edge.fscdn.org that results in a 403 error.
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Is the following concurrent topic of any relevance to your problem?
Has my access to public records been blocked by you and if so why?
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Not for me. As said, I do not use any ad or tracking blocker, and FamilySearch works just fine when I use the app on an Android tablet -- a browser doesn't work here either, just like on my PC, almost any page will turn up blank regardless of the browser I use.
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If Familysearch was working with your internet connection recently and now isn't - what changed with your internet configuration? Error 403 seems to indicate access is forbidden ... was it working before?
Is your Android using the same internet connection (router) as your PC? If that is the case - then depending on what you are saying above - the problem isn't router filtering (but if blank on both and same connection when browsing see below - reading the posts above seems a little confusing to decipher what is/isn't occurring on which platform) and does seem to reside on some configuration difference there on the PC (likely some security or content filtering application - which could be referenced in browser - possibly Advanced/proxy settings).
Or maybe I misread and you are saying only the FSFT app works on Android and the browser doesn't - just like on the PC (in which case if the same connection could indicate possibly router content filtering/issue)? What Operating System is your PC? What applications are 'running in the background' (especially security or browser related content filtering)?
Maybe post a screenshot or a link to screen capture video of what page(s) you see or experience when you login to Familysearch and attempt to search? Have you restarted the PC recently (sometimes that might help resolve 'unusual' issues - if it was working before - but from description probably won't help)?
Where are you connecting from - what country or part of the world? If it is an option - check with a friend nearby using the same OS (but obviously different router/connection) - see if they experience the same issue. It should be rare - but maybe FamilySearch servers - serving the Internet in your area are experiencing issues (some local issue)?
I cannot duplicate the problem on DSL WiFi, Windows 10, Chrome 97...(Haven't checked Firefox/Edge).
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Yeah, sorry, what I was trying to say was ...
- All machines I've been testing on so far are on the same network, essentially using the same network configuration.
- On Android, the FamilySearch app is working perfectly fine, while Chrome gives me blank pages.
- On Windows 10, Chrome and Edge are giving me blank pages.
- On FreeBSD, Chrome is giving me blank pages.
- On all machines, Chrome is updated to the respective latest version, as is Edge on Windows.
It WAS working before on Chrome on any of the machines. So, I'm beginning to think that the problem may be a Chrome related problem, as Edge is also Chromium based.
On any browser I do get the start page and my Tree as well as Person and Following, but interestingly almost any other link from the top menu (like Overview, Find, Search Record or Search Family Tree) will result in a blank page.
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All of this seems to be pointing to your router/security/filtering settings - but you could be right maybe it is Chrome - what is the version? Otherwise nothing anyone here in Community can help with ... unless maybe a Moderator can escalate the issue (possibly - they could try a remote connection/session)? Maybe call FamilySearch Support if it is available from your location:
https://www.familysearch.org/en/help/helpcenter/article/contact-us
Are you using a dual boot system? I wouldn't be able to duplicate FreeBSD machine/system ... maybe someone else can try duplicating that.
Comment: Because of changes FamilySearch appears to be implementing on some pages (Search) - I don't know if there could be issues with any of their servers for some locations in the world. Were you able to check with a nearby friend to see if they experience the same blank screens? I also don't know but there seems to have been some recent changes with the way FamilySearch handles checking browser version is 'up to date' - so perhaps something is going on with the specific versions you are running?
My version information (connecting from Utah, USA):
"Windows 21H2 (OS Build 19044.1466)" (Windows 10 OEM - not upgraded or dual boot)
"Chrome is up to date Version 97.0.4692.99 (Official Build) (64-bit)" (could not duplicate)
"Firefox is up to date 96.0.2 (64-bit)" (could not duplicate)
"Microsoft Edge Version 97.0.1072.69 (Official build) (64-bit)" (could not duplicate)
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Frankly, I doubt that.
For one, nothing has been changed recently on my side, it just stopped 'working' using Chrome around mid/end of November, after the big update on FS' website.
Second, I just gave Opera (Mini) on Android a try -- and it was working perfectly fine. Which is interesting, since Opera is Chromium based as well. And yes, it's the same network my PCs' reside. And yes, Chrome on the same tablet still isn't working.
Puzzling...
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