Has my access to public records been blocked by you and if so why?
Has my access to public records been blocked by you and if so why?
I have been able to login but cant see any records for the last week
What did i do?
Tim
Best Answer
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Folks
Thanks for trying to ease me through my frustration... a more considered approach this morning and I figured it out and thankfully it had nothing to do with religion or politics (my apologies for that angry comment). Likely it was down to updates to maximise performance and/or money and advertising...
To avoid the worst of the ad bombardment online I have diversion & unbound running on my-router, these are home network dns server / parental control/ security /firewall open source software that have an ad blocker much like the more familiar PC browser add-on ad blockers out there using a blacklist and a whitelist to respectively block or allow unrestricted access to named domains. It seems recent changes @FamilySearch (and maybe some here) meant I needed to first find and then ‘unblock’ or whitelist those sites.
For anyone encountering the same problem these are the sites I needed to whitelist to make FamilySearch fully functional again (even a bit more functional than b4!)
edge.fscdn.org
om.familysearch.org
sdk.split.io
ldschurch.tt.omtrdc.net
events.split.io
auth.split.io
munchkin.marketo.net
cdn.appdynamics.com
googleads.g.doubleclick.net
col.eum-appdynamics.com
The first group seem to be essential to the operation of FamilySearch here, and the others are more generally used by advertisers to post their adds / promos, this month and in this (Asian) part of the world, if not globally. If these are blocked it will significantly impact access to what we are here for, as well as some of the ads that presumably allow FamilySearch to provide us our family records at no cost - so should be supported by us anyway!
Thanks again
T
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Answers
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@TimWalsh91 Are you seeing an error message or just a blank page when you try to search?
If you are seeing a blank page, have you tried using a different browser or clearing your cache? Since the revamp of the website, many of us have found we need to clear our browser cache much more often - even daily or more often.
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Mod Note: One post has been edited to remove personally-identifying information.
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thanks for your replies.. yes i have tried clearing cache, deleting cookies updating browzers, disabling firewalls, turning off vpns, turining on different vpns, changing dns servers, whitelisting family search urls , rebooting computer and router to change ip... so I am reasonably sure its not me or my settings and its odd I can access to login,can see my tree, but cannot get to my account settings or to any records (but can at other sites including findmypast and ancestry). Could it be
1) the site has blocked me from the records... the only reason i found that they do this is if an account is downloading records on a commercial scale... which is hardly me with a single small tree and the bulk of that is on ancestry and not here. ?
2) That somehow religion/ politics has become involved between the country I live in ( and recieve great hospitality thou i dont practicve the majority religion here in Malaysia) and the operators of familysearch or the politicans in the predominatly western countries whose records i am trying to access (mostly UK/USA) thou that is difficult to believe?
Its frustrating as certain records are only on familysearch
T
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@TimWalsh91 AFAIK the only countries currently on the restricted usage list are the Russian Federation and Japan.
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Could you post a screenshot of the messages you are seeing? Some messages indicate an error, others indicate the records are restricted- to access those records you generally need to either go to a FHC or Affiliate Library, or be a member of the Church of Jesus Christ of Latter Day Saints.
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p.s. @Áine Ni Donnghaile Russia I can understand why it might be so, but Japan?
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@TimWalsh91 I can't answer that. All I know is what is in that Terms document.
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