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Is FamilySearch aware of current problems with Family Tree?

Paul W
Paul W ✭✭✭✭✭
April 21 in Family Tree

I've been struggling to add sources and make changes in Family Tree today (now 1340 BST). Constantly getting a "Something went wrong, Try again later" message.

Am having problems using both Firefox and Edge. Anyone else having difficulties?

3

Answers

  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    April 21

    Hi @Paul W
    Just getting started on this side of the Atlantic. 08H45 Eastern US. Seeing the same problem.

    1
  • sc woz
    sc woz ✭✭✭✭✭
    April 21

    @Paul W Engineers have been made aware. Thank you

    4
  • SamanthaDiamond4
    SamanthaDiamond4 ✭
    April 21

    Yes, Cannot connect sources. Viewing attached records is also malfuntioning

    1
  • Deo Noveda
    Deo Noveda ✭
    April 21

    Yes same here in the Philippines. Hoping to resolve this soon.

    0
  • mmsOhio
    mmsOhio ✭
    April 21

    Thank goodness it's not just me! Same here in OH…

    Trouble merging dups, viewing sources already attached or attaching new sources to name a few issues.

    Happy to hear this is a known issue and is getting addressed 😊

    0
  • Tomlinsonkl
    Tomlinsonkl admin
    April 21

    Sorry everyone for this disruption. The engineers are investigating and we hope to have a solution soon. Thank you for your patience.

    4
  • StephenDespot
    StephenDespot ✭✭✭
    April 21

    Well, hope it's fixed by evening in the Eastern Time Zone. That's when I'll be digging in again.

    0
  • sc woz
    sc woz ✭✭✭✭✭
    April 22

    This problem appears to be fixed. Please test it for us and advise of any issues you still find involving the listed problems by attaching sources.

    0
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