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Is FamilySearch aware of current problems with Family Tree?

Paul W
Paul W ✭✭✭✭✭
April 21 in Family Tree

I've been struggling to add sources and make changes in Family Tree today (now 1340 BST). Constantly getting a "Something went wrong, Try again later" message.

Am having problems using both Firefox and Edge. Anyone else having difficulties?

3

Answers

  • Áine.ní.Donnghaile
    Áine.ní.Donnghaile ✭✭✭✭✭
    April 21

    Hi @Paul W
    Just getting started on this side of the Atlantic. 08H45 Eastern US. Seeing the same problem.

    1
  • sc woz
    sc woz mod
    April 21

    @Paul W Engineers have been made aware. Thank you

    4
  • SamanthaDiamond4
    SamanthaDiamond4 ✭
    April 21

    Yes, Cannot connect sources. Viewing attached records is also malfuntioning

    1
  • Deo Noveda
    Deo Noveda ✭
    April 21

    Yes same here in the Philippines. Hoping to resolve this soon.

    0
  • mmsOhio
    mmsOhio ✭
    April 21

    Thank goodness it's not just me! Same here in OH…

    Trouble merging dups, viewing sources already attached or attaching new sources to name a few issues.

    Happy to hear this is a known issue and is getting addressed 😊

    0
  • Tomlinsonkl
    Tomlinsonkl admin
    April 21

    Sorry everyone for this disruption. The engineers are investigating and we hope to have a solution soon. Thank you for your patience.

    4
  • StephenDespot
    StephenDespot ✭✭✭
    April 21

    Well, hope it's fixed by evening in the Eastern Time Zone. That's when I'll be digging in again.

    0
  • sc woz
    sc woz mod
    April 22

    This problem appears to be fixed. Please test it for us and advise of any issues you still find involving the listed problems by attaching sources.

    0
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