Ancestors not appearing in my tree.

Cedar Kedar

 I have entered the parents of an ancestor on his personal record, but they don’t appear in the tree. Any idea why? Thank you.

Orr Rozi

Have you refreshed the page? Or logged out and back in again? If that doesn't fix it, you may need to delete the cookies your browser has stored for FamilySearch.

Cookies are small pieces of code that FamilySearch and other websites store on your computer. Using cookies allows FamilySearch to customize your experience for you. You can often solve the problems like the following by deleting the cookies stored on your computer:

• Your computer does not respond quickly and efficiently execute your commands.
• Data on FamilySearch displays poorly or not at all.

Steps (website)

1. Go to https://familysearch.org/cookies.
2. When the Reset your cookies? appears, click Yes.
3. (Optional) Reset your cookie preferences, if you do not like the default choice. Instruction are listed in the related articles, below.

Note: This feature only removes FamilySearch cookies from your browser.

Steps (mobile)

The FamilySearch mobile apps do not use cookies.

If, however, you access the FamilySearch.org website on a mobile device through a browser, the cookie preferences are used. You can delete them as described for the website.

 

Related articles

How do I set my cookie preferences?

How do I delete all of the cookies and temporary files stored by my internet browser?

This information was found in the FamilySearch article : https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

Hopefully the information will show once you have cleared the cookies. Let us know if it doesn't work and we will give it some more thought

gasmodels .

When you ask a question it is helpful if you provide the ID of the record you are concerned about. Unless someone can look at the record it is very difficult to give an accurate answer. Most will just be guesses. if you provide the name and ID number it allows anyone to easily go to the record. Of course this will not allow anyone to find records for living people only deceases.

example --- John Jones MNV2-N2W

Cedar Kedar

https://community.familysearch.org/en/discussion/comment/259732#Comment_259732

Thank you for your advice. 🙂