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Ancestors not appearing in my tree.

Cedar Kedar
Cedar Kedar ✭✭✭
June 16, 2021 edited July 22, 2024 in Family Tree

 I have entered the parents of an ancestor on his personal record, but they don’t appear in the tree. Any idea why? Thank you.

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Best Answer

  • Orr Rozi
    Orr Rozi ✭✭✭
    June 16, 2021 Answer ✓

    Have you refreshed the page? Or logged out and back in again? If that doesn't fix it, you may need to delete the cookies your browser has stored for FamilySearch.

    Cookies are small pieces of code that FamilySearch and other websites store on your computer. Using cookies allows FamilySearch to customize your experience for you. You can often solve the problems like the following by deleting the cookies stored on your computer:

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    This information was found in the FamilySearch article : https://www.familysearch.org/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    Hopefully the information will show once you have cleared the cookies. Let us know if it doesn't work and we will give it some more thought

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Answers

  • gasmodels .
    gasmodels . ✭✭✭
    June 16, 2021

    When you ask a question it is helpful if you provide the ID of the record you are concerned about. Unless someone can look at the record it is very difficult to give an accurate answer. Most will just be guesses. if you provide the name and ID number it allows anyone to easily go to the record. Of course this will not allow anyone to find records for living people only deceases.

    example --- John Jones MNV2-N2W

    1
  • Cedar Kedar
    Cedar Kedar ✭✭✭
    June 21, 2021
    https://community.familysearch.org/en/discussion/comment/259732#Comment_259732

    Thank you for your advice. 🙂

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