Clarify sections of Contact Us page

LegacyUser

G. Cory Lindorff said: On the Contact Us page,
Below the Find Local Help section and above Support Center Hours of Operation, place a title or divider with something like, World-wide Family History Customer Support

LegacyUser

Tom Huber said: Welcome to the community-powered feedback forum for FamilySearch. FamilySearch personnel read every discussion thread and may or may not respond as their time permits. We all share an active interest in using the resources of this site and as users, we have various levels of knowledge and experience and do our best to help each other with concerns, issues, and/or questions.

The Contact Us page is well-organized as it is and divided into two columns. The columns are generally set up so that appropriate actions are across from each other in the two columns.

The sections have major headings that are clear. However, the heading for non-local support could be clearer. Support Center is rather ambiguous so your suggestion is a good one.

A single line would also work and would not require the translation of any additional text (that is, World-wide or Worldwide).

LegacyUser

JT said: Yes. And / or move the "Live Chat" and "Call Us" above the "Support Center Hours of Operation".
Because the "My Family History Centers" could be construed as their "Support Center".

As an FHC director, I've had patrons call my center (which forwards to my cell phone), and they expected me to be available 9AM to 9PM. After a few days of giving such support to one inquisitive but fast-learner patron, I finally had to explain that the hours apply to the 866-406-1830 number below, not my center's phone# right above.