Cannot log into GetSatisfaction on my laptop
LegacyUser
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Carolyn Wheeler said: I am logged in to GS on my iPad and iPhone but cannot log in on my Mac laptop using either Safari or Chrome. Every time I log in it appears to work, but then says I still need to log in.
I would send a screenshot, but it’s on my laptop and that doesn’t work. Sigh...
Help!! What am I doing wrong?
I would send a screenshot, but it’s on my laptop and that doesn’t work. Sigh...
Help!! What am I doing wrong?
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Comments
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Carolyn Wheeler said: I can post from my iPad but not my laptop.0
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Carolyn Wheeler said:
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Carolyn Wheeler said: This is what I get. I don’t understand it because I am logged into FamilySearch, have been all day. I logged out and logged back in but still get the same message.0
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Brett said: Carolyn
I do not use an "Apple" Computer ...
But, I was just wondering ...
Have to tired "Clearing" your "Cookies" and "Cache" on you 'Laptop' ...
And, then, trying again ...
Just a thought.
Brett
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Brett said: Carolyn
I always get that when I am travelling, using my 'Mobile' Phone; and, get a e-mail about a "GetSatisfaction" post; then, access it from the "VIEW REPLY/COMMENT" 'Button' on the e-mail; and, then, decided I want to make a 'Reply'/'Comment'.
But, not on my Laptop computer.
Brett
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Tom Huber said: The issue appears to be the way the signin from GetSat works.
While it does sign into FamilySearch, it still fails to return to the Get Sat forum.
If I sign into FamilySearch and then use Feedback to access GetSat, that seems to work...
Whether that works with all system/browser combinations -- I can't say.
Definitely something that FamilySearch engineers need to test. The signin, started from a Get Sat discussion (or the site), needs to return to the same page once the sign in is complete.0 -
JT said: The answer is a bit technical, but it's because of "enhancements" to Chrome.
The answer is from Travis Nelson (employee) on about March 25th at:
https://getsatisfaction.com/familysea... (getsatisfaction.com/familysearch/topics/problem-issue-unable-to-post-in-familysearch-get-satisfaction-feedback-forum-using-google-chrome-windows-10-for-a-couple-of)
Copied here:
To fix this you will need to go to the URL bar in Chrome and type chrome://flags
Then in the search bar type SameSite.
This will bring up three cookie items.
Set all three to disabled, and it will prompt you to restart Chrome.
After a restart, the feedback link will work. See Link for Image.0 -
Brett said: Jon
Wow ... good one
My own post ...
Problem/Issue. UNABLE to post in "FamilySearch" ("Get Satisfaction") 'Feedback' Forum using Google Chrome/Windows 10, for a couple of Hours!
https://getsatisfaction.com/familysea...
But ... in my defence ...
Despite the fact that "Chrome" was mentioned by 'Carolyn' ...
I did not realise that the "Safari" Browser for "Apple" was affected in that way; as, no one mentioned the "Safari" Browser for "Apple" in my post; and, as I do not use "Apple"; nor, did I ever get that "Sign In" requirement/option with 'Google' "Chrome".
I wonder if "Safari" Browser for "Apple" has that "Flags" and "Experiments" setup?
Brett
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Tom Huber said: It should be noted that Chrome has just received a significant security update. I first saw in in an article from Forbes.
Here are several more links about the same thing.
https://www.tomsguide.com/uk/news/chr...
https://portswigger.net/daily-swig/go...
https://www.laptopmag.com/news/google...
https://in.mashable.com/tech/13295/go...
What concerns me is that any fix that may be in the works may be impacted by the update and as such, other features may break while using Chrome.0 -
Carolyn Wheeler said: I am still having this exact same problem. I cannot post from my Mac laptop. I was hoping this would have been fixed by now. Could a GetSatisfaction administrator please respond with a solution?
As an FYI, this was never a problem until about a month or so ago.0 -
joe martel said: I'm on a mac and can log in and post. I run into problems when things get out of sync. I log out of both FS and GetSat. Quit the browser. Then login to FS. Then hit GetSat. If that doesn't work, try incognito mode. Seems I heard that would help diagnose what you're running into - cookie problem...0
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Tom Huber said: I was able to create a post on GetSat and then was prompted to sign in. That worked by opening a smaller window for signing into FamilySearch, and then it closed and posted my reply.
Windows 10 laptop using Chrome.0
