FS internal messaging system isn't working correctly.

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Leroy Roberts said: When I'm typing a message and press "Enter" the message is being sent. A few days ago, when I pressed "Enter" once, the cursor would move to the next line, or twice to start a new paragraph. I rebooted my laptop, same result. Windows 10/Chrome.

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Brett said: Leroy

FYI

This problem/issue was PREVIOUSLY raised some 18 Days ago now ...

by 'K.D.Wright'
FamilyTree's message input dialog just got broken!
https://getsatisfaction.com/familysea...

Unfortunately, there was (has been) NO, acknowledgement; or. response, to that post, from an "Official 'FamilySearch' Representative" ...

Brett

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joe martel said: That does look like a problem. It's been forwarded on.

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Tim Cross said: We made this adjustment to FamilySearch Messaging to behave a little more like messaging services.  Messaging services promote shorter interactive communications between patrons.  Sending the message is easier by simply pressing [Enter].  [Shift][Enter] creates a new line.

LegacyUser

Tim Cross said: I meant to say the [Shift][Enter] creates a new line.

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Brett said: Tim

'Thank You'.

But ...

This is NO what us Users/Patrons WANT.

The "Change" was made WITHOUT any, forewarning; or, advice.

Some, maybe many, Users/Patrons DO NOT prepare their 'Messages' in a "Text Editor"; and, then 'copy' and 'paste' that into "User Messaging" in "FamilySearch" before 'Sending'

The "Enter" Key SHOULD just be (ie. operate as) a 'New' Line/Paragraph; NOT, a "Send" 'Button'.

Many Users/Patrons will not be aware of the Two (x2) 'Key' process of "Shift'/'Enter' for a 'New' Line/Paragraph.

NOW there are x3 posts referencing the same problem/issue in this matter.

Please REVERT it back to the way is was.

'Thank You' in advance.

Brett

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Chas Howell said: Tim, IMO it may be "easier" for quick chatting but it is not as Functional for doing the actual work.

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Leroy Roberts said: Tim,
What is "messaging services"? Never heard of it. This message system I'm using now responds with a new line when I press Enter. The Send or Reply button is used to send the message, not the Enter key. Please restore it back to the previous behavior.

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Don M Thomas said: All your old timers would not know [shift][Enter] creates a new line. Enter has always been used to create a new line. Send has always been for sending the message. You have made creating a new line, a two-step-process, where it used to be a one-step-process. Change it back.

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Don M Thomas said: All your old timers would not know [shift][Enter] creates a new line. Enter has always been used to create a new line. Send has always been for sending the message. You have made creating a new line, a two-step-process, where it used to be a one-step-process. Change it back.

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Kellie Sue said: While sending is facilitated by the enter button, it does not facilitate smooth messaging. Just like here, if I hit the enter button, it creates a new paragraph (I experimented to see if it would "send" or "post" when I clicked the enter button and it didn't). There is a SEND button to the right of the message box that has worked beautifully for ages. Now introducing this change creates the need to send more than 1 message because once the greeting is given, or if there is a new paragraph, the incomplete message is sent because the writer hit the enter button. Please revert back & allow us to determine when to send when we click on the SEND button to the right of the message box. Thanks!

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Jeff Wiseman said: The messaging feature is the only really useful collaboration tool we have. When discussing changes with others using the messaging tool (and I do it a lot) I NEVER have used single line "chat" type messages (nor the people I have had to discuss issues of accuracy with)

Single line "chat" type messages are useless to me anyway and I keep sending incomplete messages because of this new "feature". When you are collaborating on changes in the FamilyTree, it is important to be able to see your whole message and CHECK IT before sending it.

We need to stop having features put in just because it is done that way someplace else. Features being added here should be based on addressing the needs of patrons working in FS. FS is different enough from the rest of the world now that "off the shelf" solutions need to be scrutinized better.

Personally, I see no real use for any kind of simple, ultra fast, "chat" service, but I DO see a real need for a comprehensive collaboration messaging capability. The current messaging feature is on its way to becoming that kind of useful. Changes like this are a step backwards because it actually interferes with the normal workflow that folks here are using.

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Jeff Wiseman said: Now the ability to add images to the messages...THAT would be an improvement!

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Tom Huber said: FamilySearch's internal message between users is not a chat type of message... and it should not behave like Facebook !!!

Get rid of the Enter-to-send thinking and allow users not to have to try to second guess what they are doing to get everything into one message they are sending through the system.

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Tom Huber said: The bigger problem is that the change was not announced. I have more than one message series where I hit enter a couple of times and sent the same uncompleted message twice to the other person.

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Tim Cross said: We may need to make this more apparent.  However, the icon next to the text field allows us to add images/memories to the message.  Is this working for you?

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Jeff Wiseman said: Thanks Tim, I will have a look!

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Tim Cross said: Thank you for your feedback and excitement for FamilySearch Messaging.  We have set the [Enter] key back to creating a new line instead of SENDing the message.  I hope FamilySearch Messaging helps to not only coordinate research efforts but to engage and encourage other family members to participate in this great work.  Please take advantage of the "New Message" button and invite others into FamilySearch via FamilySearch Messaging.  Sharing memories as part of the discussion could be an easy way to engage family members who are just beginning their experience with FamilySearch.

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David Newton said: The fundamental problem with this change was a misapprehension of what the messaging service is. As others have said it is NOT a real-time collaboration chat tool. It is much, much more akin to an email service than that with long-form messages. Hence Enter being more properly a carriage return like its typewriter origin than a post function.

Were this to do with the assistance function that is available in the systen THEN it would be functioning as a real-time chat function and the use of Enter to post messages would be much more justifiable.

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Brett said: Tim

'Thank You' so much ...

For both, LISTENING; and, the REVERSION ...

'Worldwide' User/Patron "Focus Groups" for, both, "Testing"; and, "Sign Off" is the way to go ...

And, "Forewarning"; or, "Advice", before IMPLEMENTATION, is paramount ...

Brett

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Juli said: Really BAD decision. It's not supposed to be like Twitter or Discord: it's not chat. It's supposed to be like email. In fact, it _is_ like email: you can't go back and edit what you've posted. This makes the **** of enter-to-send even worse.

Please restore the old functionality. This new mode is insane.

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Brett said: Juli

'Yes' ... most agree ...

FYI

'Tim' has advised some x3 Hours ago (way down below in this post) that the "Enter" Key is now "Reverted" BACK to functioning to what it was; as, a 'New' Line, NOT "Send".

https://getsatisfaction.com/familysea...

Brett

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Jessie Hearle said: Thank you so much
The ability to add memories is great

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Amy Archibald said: You can only add images that you have as Memories. So if you are trying to explain a process to someone, you have to upload a screen shot into the Memory gallery to then send to the other person.

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Tim Cross said: I am interested in feedback from those on this thread regarding the following:

Is FamilySearch solely meant for publishing and defending research regarding our ancestors?  Is FamilySearch also meant to engage and uplift our living family members and relatives?

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Tim Cross said: Would it be beneficial to keep images shared via FamilySearch Messaging In a different area than Memories?

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Amy Archibald said: I would like a place to put an image for a message that I can choose to either keep or delete after the message conversation has served it's purpose. I have some users who will only message through FamilySearch messaging. It is often difficult in explaining something (as a teaching tool) to not use images. Other users find that after a few messages that it is easier to continue our conversation with traditional email.

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Amy Archibald said: Both. I find collaborating with living relatives in working on the records of our common deceased relatives the most fulfilling.

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Brett said: Tim

That is DEEP ...

Brett

ps: I presume that you are referring to "Family Tree" of "FamilySearch".

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Tim Cross said: I intentionally referred to FamilySearch and the potential of FamilySearch Messaging.

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Brett said: Tim

'Thank You', that clarifies the questions.

Like 'Amy', BOTH.

Brett

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