Record Hints show a blank screen.

LegacyUser

Don M Thomas said: Happen last night also. Aubrey Ewin Heiligman L84D-4VR - windows 10 chrome.

LegacyUser

Jordi Kloosterboer said: I get the same result for that particular hint. Interesting.

LegacyUser

Brett said: Don

FYI

This problem/issue was raised 5 Days ago in the previous post:

I get an error when I try to view a source hint
https://getsatisfaction.com/familysea...

The response from "FamilySearch" in the aforementioned post was:

Thanks for posting details of this problem.
We are aware of the issue and are working to resolve it
https://getsatisfaction.com/familysea...

Brett

.

LegacyUser

Ali Jessee said: Hi Don,

To second what Brett shared, I sent another reminder of this issue to the right people so they should be working on getting a fix in there. Thank you!

Ali

LegacyUser

Roy F Hunt said: I have noticed the same problem for the last few days. This morning I moved to the "Show all" screen and tried to open the source from there. A "Record Removed" screen came up.

LegacyUser

Brett said: ALL

By accident, I just came across these two Knowledge Articles in FamilySearch:

I can't see top-level menu or other parts of FamilySearch
https://www.familysearch.org/help/sal...

Turning off an ad blocker or similar program was something that I was NOT aware of.

Why is FamilySearch blank?
https://www.familysearch.org/help/sal...

Most likely unrelated; but, just in case, you never know ...

I thought this might help.

Brett

.

LegacyUser

Ryan Torchia said: It's not a local problem. It's affecting many of the 1870 and 1860 census records today. The hints it does affect are broken across multiple browsers, computers, and even in the mobile app. It looks like public permissions got partially turned off for these DBs.

LegacyUser

gasmodels said: I have one for a Utah Marriage record. see Jane Ruth Cannell KWZR-S9L Interesting, I went to the collection to see if I can locate the record with a search. There are no records in the collection with Jane Ruth Cannell as the search criteria. My guess in this case is the record is in the collection but not visible because the date is after the end date of the available records. The problem we appear to have for this record is --- the record is not available because of the date of 1930 but the hinting engine is finding the record and displaying as a hint. The old Right Hand does not know what the Left hand is doing. It appears the hinting feature is overagressive it what it displays.

LegacyUser

Brian Jensen said: We are aware of some permission issues with some of our Historical Records and they are being worked on. Don's initial example in this post has been fixed. We appreciate gasmodels additional example and we'd appreciate other specific examples that we can test and verify.
Thanks,

LegacyUser

Ryan Torchia said: Nearly every 1870 and (lately) 1860 census record hint I've tried to access has failed. Here's ten to start:
LHYP-14W
LHGK-56M
LZBH-NQN
KNSH-401
L5F2-47F
2R5N-CQN
KZH4-V52
LH5Z-XQQ
K4DG-V56