I get an error when I try to view a source hint

LegacyUser

Rea Newell said: There is a Record Hint for Emma Henriette Maria Möller GQV6-M2D, but when I click on it, the pop up box is empty. If I click on "Review and Attach", it goes to the "Attach Historical Records to Family Tree", but then changes to

An Error Has Occurred

We are unable to display page content due to technical difficulties. Please try again soon.

Feel free to use any activity from the menu above to continue your family history.

Thank you for using FamilySearch.org

I have tried this in Firefox, Chrome, Edge and Vivaldi, and I get the same error message. If I go to that database directly and search, I don't get a result for her. It's been a couple hours since I first tried it, so "soon" should have happened.

LegacyUser

Brett said: Rea

'Yes' ...

When you select the "Record Hint", you get this ,,,



Then, when to try to "Review and Attach", you get this ...



The URL for that "Source" was: https://familysearch.org/ark:/61903/1...

[ie. https:// familysearch.org/ ark:/ 61903/ 1:1:JW53-LRY ... but, without the 'spaces']

Which, when you try to access, you get this ...



Certainly, NOT good; or, NOR helpful ...

Brett

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LegacyUser

Rea Newell said: I'm glad someone else was able to duplicate it! Sometimes I wonder if it is just my computer. Thanks.

LegacyUser

Tom Huber said: I just ran into this with another link. I suspect that the issue will not be addressed until some time tomorrow or early in the week.

LegacyUser

Brian Jensen said: Rea,
Thanks for posting details of this problem. We are aware of the issue and are working to resolve it.

LegacyUser

Jeff Wiseman said: Brett,

This is off topic, but I thought you might like to know this. If you look at the Supported HTML document for GetSatisfaction.com, you can use the "code" tag to put in full URLs. E.g.:

https://familysearch.org/ark:/61903/1:1:MDF1-Z8H

LegacyUser

Jeff Wiseman said: <code>PutURLhere< / code>

Only without the spaces

LegacyUser

Brett said: Jeff

'Thank You' so much for that.

Always drivers me crazy when I want the whole URL to appear (be displayed).

Brett

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LegacyUser

Brett said: Brian

FYI

In case you had not seen this, a subsequent related post on the problem/issue, from 4 Hours ago:

Record Hints show a blank screen.
https://getsatisfaction.com/familysea...

Brett

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LegacyUser

Brett said: Brian

By accident, I just came across these two Knowledge Articles in FamilySearch:

I can't see top-level menu or other parts of FamilySearch
https://www.familysearch.org/help/sal...

Turning off an ad blocker or similar program was something that I was NOT aware of.

Why is FamilySearch blank?
https://www.familysearch.org/help/sal...

Most likely unrelated; but, just in case, you never know ...

I thought this might help.

Brett

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