Shorten the hold - ordinance ready app

LegacyUser

W David Samuelsen said: Lately I am seeing a problem. It is not only me.

Others who I consult and work with are having same problem.

What is the policy concerning those who grabbed the names via this app and not acting on them within reasonable time? I am referring to 2 weeks to at least 3 months.

There was one I had a problem, one name was held up for more than 3 months before I got the FS department reaching in to recover her name. I got the ordinance completed for my great-grand aunt (the name was reserved in my name and shared with Temple).

Now I see in one of my ward members having same problem - 10 initiatories not acted upon in what looks like more than 2 weeks now. I told her to watch this one closely. She shared those names into Temple, having reserved those same names already. They were males.

I can understand the need to do within 24 to 72 hours, but 2 weeks and longer?

I posed this question to somebody in Temple Department who I know personally. This is his reply

"Great question...the problem is that this is a Family History policy so I am not sure of the answer to your question. Sorry!"

She/the patron happens to have grandsons ready to do them in Utah county temples but they can't because there is somebody further out of the family holding back these ordinances.

LegacyUser

Heidi Kuosmanen said: When name is received through Ordinance Ready, patron has 90 days to complete ordinances.

LegacyUser

W David Samuelsen said: Well, too long! 10 initiatories - easily done in less than 1 hour. 90 days to do it?

Ordinance App limit each time

4 baptisms
10 initiatories
1 endowment
10 sealings

Each is accomplished in less than an hour. Easy to reserve within minutes before arrival at temple. Clerks on standby, with necessary technology already in place to do it quickly.

I know about initiatories. Took me 5 names in just 15 minutes getting them done.

10 sealings - less than 15 minutes to 25 minutes (couple sealings take a bit longer than children. Children less than 5 minutes, longer if it involves siblings sealed same time - I know because I did that last Tuesday at Draper). Can accomplish as many as 35 in an hour. Last Saturday, 56 sealings at Bountiful.

Baptisms - I did 14 at Draper, less than 30 minutes.

Temples do not reserve, because the names are already shared. Only two ways the names are reserved - both by the relatives - through standard and through the app. That's it. I sent several names in PDF to my cousins over to do in Mount Timpanogos Temple so they don't have to do through the app (45 names per PDF.)

Think about it.

Time is Haste.

LegacyUser

Heidi Kuosmanen said: It is not so easy in every where. We have a small temple here in Finland . It takes me 3 and half hours to get there. Once I had 6 couple sealings and on Saturdays we have only 1 sealing session. A big part of Russia belongs to our temple district and in occasion they do first because they come from so far and maybe once in a lifetime. Thus I managed to do only 1 couple sealing and I do not have the possibility to go to the temple every month.
Think about that.

LegacyUser

Brett said: Hedi

'Yes', some from the 'big smoke' seem to regard that the rest of the World operates just like they do ...

At least, many from the 'big smoke', who have served Missions, around the rest of the World, have a much better understanding that everywhere in the rest of the World certainly does not operate like the 'big smoke' ...

Brett

from "Down Under"

.

LegacyUser

Christina Sachs Wagner said: I'm sure the temple department has determined the OR guidelines with prayerful wisdom and a worldwide perspective. Please enjoy the blessings of living in Utah.

LegacyUser

W David Samuelsen said: Temple Department has nothing to do with this app at all. That's their reply as stated in my original post. It's Family Search Department's

LegacyUser

Tom Huber said: The temple Department set the time limit for a patron to complete the Ordinances.

LegacyUser

W David Samuelsen said: Tom, no, it was not them. I checked. It's FamilySearch Department. That is why calls about missing names, reserved names, etc are routed to FamilySearch Department and that includes the locked names.

LegacyUser

Tom Huber said: Who did you check with?

LegacyUser

W David Samuelsen said: Temple Department. I asked them about the ordinance ready app and they answered and you can see their reply in my post.

LegacyUser

Tom Huber said: So you are saying that the Temple Department had nothing to do with the Ordinances Ready feature?

LegacyUser

W David Samuelsen said: BINGO!

LegacyUser

Tom Huber said: Somehow I find that extremely hard to believe. Sorry, but unless I see Ron Tanner confirm that, I just cannot accept your word on the matter.

LegacyUser

Christina Sachs Wagner said: Agreed. My understanding is that the temple department has oversight of FamilySearch and approves changes.

LegacyUser

Amy Archibald said: There are Temple Department engineers that work with FamilySearch managers. I have been in a meeting with both. The Temple Dept controls everything with ordinances.

LegacyUser

W David Samuelsen said: Amy,

"everything with ordinances" - that is how to do it in temples.

NOT, what we do with reservations, apps, etc, - they fall into FamilySearch Department.

That is what I learned from an Area Director within Temple Department.

LegacyUser

Tom Huber said: I still have problems accepting what you are telling us.

I would like to hear this from someone within FamilySearch, such as Ron Tanner, that the Temple Department had absolutely no input and that the development teams decided, without any contact with the temple department, to develop the Ordinances Ready feature.

Sometimes, all it takes is asking the correct question. The wrong question can mislead the person responding into thinking that the query is asking about something else.

LegacyUser

Ron Tanner said: Any time we propose any changes regarding temple reservations and ordinances we always discuss this with the Temple Department and make sure they approve of the direction. Ordinances Ready was certainly discussed in detail and adjustments were made at their request. Determining a time limit for a reservation is challenging as it needs to provide enough time for members to get to the temple (no matter what country they live in) and yet not too long that it prohibits others from completing the work in a timely manner. We cannot assume that everyone has access to a temple on a daily basis or readily available time to attend.

Certainly if we allow full reservations 2+ years to complete, allowing an ordinance to be done in 90-days is reasonable. 

LegacyUser

Christina Sachs Wagner said:

LegacyUser

Jeff Wiseman said: Thanks for the clarification Ron