I found a bug with reserving temple ordinances.

LegacyUser

Jordi Kloosterboer said: Ok, not sure if you guys know this. I tested this out. I made a person, reserved the ordinances. Then I got my friend to make another test person and reserve the ordinances. Then I merge the two and it showed that I still had the ordinances reserved. However, my friend also had them reserved. The ordinances were reserved for both at the same time! This is bad. To fix this you would have to make some parameters for only one person to keep the ordinances. Earlier made reservations have higher priority, reserved not to the temple have higher priority than that, and then printed cards have higher priority than that. Then if they are both printed, notify both users and then I do not know (keep them both? that is up to you:P)

Also, when I unreserved my reserved ordinances, it showed my friend's reserved ordinances proving that they were both reserved at the same time.

LegacyUser

Jessie Hearle said: https://familysearch.org/ask/productS...

LegacyUser

Jordi Kloosterboer said: It says that only one person keeps the reservation, but we both kept them. I don't know who is shown as keeping the reservation to other users tho.

LegacyUser

Gordon Collett said: It can take a couple to minutes to several hours for the ordinance page to update after a merge. How long did you wait before taking the above images? How many times did you refresh the page before giving up and deleting the person?

LegacyUser

Jordi Kloosterboer said: Haha, yeah I want to try the experiment again and not delete the person. It was only a few minutes. I just did another. Right now on my screen it shows me as reserving them, on my friends it shows his, on my other friend's it shows mine. I will look back at this next Tuesday and see if my friend who reserved the ordinance has lost them (as is suggested by the article).

I reserved my duplicate first.

LegacyUser

Justin Masters said: I'm finding the inability to reserve ordinances in the mobile version of familysearch.

LYB7-6Q2

LegacyUser

Jessie Hearle said: I reserved & unreserved SS for LYB7-6Q2 without no problems
iOS Family Tree app

LegacyUser

Justin Masters said: Okay, this is embarrassing (user error)... and could also lead to a suggestion.

(Thanks Jessie!)

I went back and tried again, and discovered that you don't request the individual ordinance by selecting the green Request text by the ordinance itself, you have to select the Request Ordinances at the top of the screen. Because I wasn't seeing the entire screen when I saw that particular ordinance text, I didn't see the Request function at the top.

I don't use the mobile platform much at all, and had gotten some info back from familysearch on the spouse (Initially entered as a male, and I found proof it was a female, and had to have familysearch folks release the ordinances to be completed. When I couldn't select the ordinances for the woman, I went to the husband, thinking that perhaps there had been some gender-ordinance reservation block, much like they've implemented in Ordinances Ready.

(Ron said they'd fix that in the future, so it's more self-help, but when changed initially, all ordinances are wiped out, and you have to start over. If it flips back, it retains the info about any previously completed ordinance work from that gender.)

LegacyUser

Cherie Gardner Rawlings said: This has happened to me several times...including just tonight. I unreserved a individual’s ordinances so my grandchild could reserve the B, C and have a card with their own name on it...but instead of light green icons I get told it is reserved in my daughter‘s name. My guess is that this is happening because they were duplicates I found and merged. But before the merge the temple work was already reserved for both individuals.

LegacyUser

Cherie Gardner Rawlings said: Gordon, this has nothing to do with timing...I added this above but will repost it again here:

This has happened to me several times...including just tonight. I unreserved a individual’s ordinances so my grandchild could reserve the B, C and have a card with their own name on it...but instead of light green icons I get told it is reserved in my daughter‘s name.

My guess is that this is happening because they were duplicates I found and merged. But before the merge the temple work was already reserved for both individuals.

LegacyUser

Tom Huber said: This has been raised (by Brett) in the past, wherein his view shows one thing and the view of the person with whom he shared an ordinances shows something else.

I don't know if Brett ever saw his original issue resolved, but if not, then I suspect this is more of the same -- two views for the same person == different status for the ordinance(s).

LegacyUser

Brett said: Tom

NOT the same as my recent post.

My post was to do with Work that was "Reserved" and "Share[d] with the Temple System" by the original "Reserver", a Member User/Patton; and, then, obtained through "OrdinancesReady" (from the "Share[d] with the Temple System") by ANOTHER "Reserver", another Member User/Patron.

This post is in regard to a "Merge" / "Combine" where the Work for both individuals/persons was PRIOR to the "Merge" / "Combine" was "Reserved" by two (x2) separate original "Reservers", Member Users/Patrons.

Different circumstance/scenario.

Brett

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LegacyUser

Jordi Kloosterboer said: Yup that happened to me too. I had to re-reserve a card that had only the endowment left that expires in may or june this year that my brother was going to do, so I did and then it showed that it was 'not printed and shared to temple'. I told my brother to do this one next so that it would not get printed by the temple.

LegacyUser

Tom Huber said: Brett,

Thanks. I remembered the problem you had reported, but not the details or the exact circumstances in which it appeared.

LegacyUser

Jordi Kloosterboer said: Ok, so time does not matter in this. Engineers can go to this person's ID: GQJ5-MQB to see how my friend, ****,l and I both have reserved the ordinances (for testing).

LegacyUser

Jordi Kloosterboer said: I just checked and waiting does not matter in this case. The person has the ordinances reserved by two people.

LegacyUser

gasmodels said: This behavior is normal and has been for several years. If two records are created and the ordinances reserved by two different individuals and the two records are subsequently merged then there is one record with two people holding reservations. The user with the earlier reservation will be able to print cards and the other user will have the a reservation on their temple list but will not be able to print cards. All users will see the user with the earliest reservation as the person holding the reservation except the second person who will see themselves as the person holding the reservation (but they cannot print). If an ordinance is completed it will drop from both reservation lists. If the user with the first reservation releases an ordinance it will then appear as being reserved by the second for everyone and that user can then print the cards

LegacyUser

Brett said: And ...

Of course ...

If BOTH had "Printed" the "Cards", prior to the "Merge"/"Combine"; then, it is matter of WHICH "Reserver" gets the Work done first, regardless of who "Reserved" the Work FIRST for the respective individual/person, BEFORE the "Merge"/"Combine".

... first come, first served ...

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LegacyUser

Jordi Kloosterboer said: Hmm, I will test out the part with printing the ordinances.

LegacyUser

Jordi Kloosterboer said: Yeah that is correct. I am not able to print them off after my friend printed them. Now it says that I printed them but cannot print them anymore (because I actually didn't print them).

LegacyUser

Brett said: Jordi

As I proffered below ...

But, maybe, just in the "Beta" ("Test") Environment ...

Both of you "Print" the "Cards" for your respective individual's/person's, PRIOR to the "Merge"/"Combine"; then, see what the "Result" is in the your respective "Temple" Lists.

And, as I proffered below, it is matter of WHICH "Reserver" gets the Work done first, regardless of who "Reserved" the Work FIRST for the respective individual/person, BEFORE the "Merge"/"Combine".

... first come, first served ...

Brett

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LegacyUser

Jordi Kloosterboer said: Yeah but not everyone checks their cards before the go to the temple. Some notification should happen to let users know what is happening or duplication of ordinances will occur. One of the objectives of Familysearch is to help combat duplication of ordinances and doing something about this issue will help with that objective imo

LegacyUser

Brett said: Jodi

'Yes', I well know that NOT everyone checks their "Cards" before they go to the "Temple".

Regardless, it is EVERYONE'S (ie. Member of the Church, that is) RESPONSIBILITY to CHECK the 'Status' of the Work, for an individual/person, for whom they have "Printed" a "Card", BEFORE they go to the "Temple" - even just before they enter the "Temple" - so easy now with the "Mobile" Application of "Family Tree" of "FamilySearch".

There is just NO "Excuse".

Brett

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