Uploading photographs into memories.

LegacyUser

Steve Jones said: Why can't we use the .jpg format to upload photographs as it is IDENTICAL to the .jpeg format?

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joe martel said: You should be able to "We support .jpg, .tif, .bmp, .png, .pdf, .mp3, .m4a, and .wav, up to 15MB."

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Steve Jones said: When I click on "upload Photo" and navigate to the folder where the photo exists on my PC, it will not show any .jpg files. I have to change the default to "all files" in order to show the .jpg files. Can .jpg be added as one of the "supported" file types?

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Lundgren said: Have you tried a different browser/computer to rule out a local problem?

I just tested Chrome in Linux (opensuse leap) and on Windows 10 and both recognize .jpg files for upload without switching to all files.

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joe martel said: Mac, Chrome show jpg in my list as well.

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Stewart Millar said: Not sure what is going wrong in your situation - when I click "upload Photo" and select the folder with the photo - it shows all the ".jpg" files.

This is on a Windows 10 operating system.

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Tom Huber said: Hm. This is likely a browser problem. The approved and supported browsers are:

Chrome (not Chromium)
Firefox
MS Edge
Safari

Up to two releases before the current release is supported, so make sure your browser is up to date.

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Steve Jones said: I am using Firefox 72.0.2, the latest. In Family Tree, I click on my tree, select a person, click memories, and click "Upload Photo". At that point it shows "All Supported Types (*.jfif;*.png;*tiff;*.gif;*.bmp;*.jpeg)" the dropdown shows these 6 individually and also All Files (*.*). Unless I change the default to All Files, *.jpg files will not show. If I attempt to upload a *.jpg, it will do it, but it's not on the list of "Supported Types".

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Tom Huber said: There have been a number of problems with Firefox -- this sounds like another one. Hopefully, FamilySearch engineers will look into this problem and get it resolved.

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Tom Huber said: I get the feeling that somehow, your system is not behaving properly. The message I get is

We support .jpg, .tif, .bmp, .png, .pdf, .mp3, .m4a, and .wav, up to 15MB.

No mention of jpeg at all.

Double check the URL where you are seeing your message. It should be https://www.familysearch.org/photos/g...

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Tom Huber said: www.familysearch.org/photos/gallery

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Steve Jones said: Nope. The url is https://www.familysearch.org/tree/per... and then click on "upload photo" It is to the right of the file name in the popup.

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Steve Jones said: My computer is win 10 1909. I'm using firefox 72.0.2. I went to a different computer running win 10 1902 and firefox 72.0.2. It show it like you say it should. Looks like win 10 1909 does something different.

LegacyUser

Steve Jones said: Opps, her computer is 1903, not 1902.

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Stewart Millar said: I can confirm that I am using Windows 10 1909 and Firefox 72.0.2 . . . and selecting Upload Photo and then selecting the folder the photo is in . . . succefully displays all the .jpg file entries in the folder - works as it should.

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Steve Jones said: OK. What are we missing here? A setting in windows or firefox? Can we isolate it? These kinds of diddily discrepancies are what drive us family history consultants nuts, especially when trying to help someone over the phone. If you would like to go online into my computer, we can do that. It's 8:25PM here. How about tomorrow, say about 10AM MST?

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joe martel said: Steve, here's another idea. Do you have any other software that will try to open a jpg file, to insert an image ( I haven't used windows programs in a while - Paint, MS Word, ....). Does the File chooser window show jpg? Now try the same thing with an online site, like Facebook, or anything that tries to open a jpg file). This will isolate the problem to an OS file-chooser problem or if it is program/site specific.

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Stewart Millar said: Steve . . .
In reading your responses I suspect you are not following the expectations . . .
As mentioned I also use Windows 10 1909 and Firefx 72.0.2

Similar to your description of events - if I also - after clicking the "Upload Photo" then look at the list of supported file types - I also do not see any inclusion of "jpg" - but only "jpeg".

But I have never felt the need to do that - instead - go directly to your File Tree to the left and select the folder that contains your jpg photo - clicking on that folder displays all the "photo" files in that folder - including all the "jpg" files for you to select from.

You do not have to select a specific format -in which case the selected folder will display all "photo" files in all formats including "jpg" - If you want to be specific about the photo file format - you can select any one of the formats - note that selecting "image/jpeg" will list all the "jpg" files whilst selecting "*.jpeg" will only select "jpeg" files.