Blank Article

LegacyUser

Woody Brison said: On the page
https://www.familysearch.org/tree/per...
there's 3 links "Unfinished Attachments", "Dismiss", and "Learn More". The link "Learn More" takes me to
https://www.familysearch.org/help/sal...
which is a very nice, clean page with a FS banner at the top and another at the bottom and a large white area in the middle.

I was expecting some text in that big white area that would elucidate the meaning of "Unfinished Attachments".

I am a descendant of Joseph who was sold into Egypt, and he said "wot ye not that such a man as I can certainly divine?" Applying my talents, first come some thoughts involving circus clowns who needed jobs. Brushing those aside, I'm getting the idea that is merely an error, the kind anyone could make, not indicative of any dire shortage of web designers in Salt Lake City.

I am using Firefox 70.0.1 on Windows !@ (#%$&^*)

LegacyUser

Jeff Wiseman said: I've recently seen this on several other links as well. One of them is the "Code of Conduct" link on the Community's Recent Activity tab.

https://www.familysearch.org/help/sal...

Notice that it is in that same "salesforce/viewArticle" area of the site so it may be a problem common to several subjects.

LegacyUser

Brett said: Woody

I just tried your scenario using the latest version of 'Google' "Chrome" with "Windows 10".

'Lo and be Hold', it works just fine, in the latest version of 'Google' "Chrome" with "Windows 10" - you get to see the "Knowledge Article":

How do I handle unfinished attachments in Family Tree?
https://www.familysearch.org/help/sal...

Then, I just tried your scenario using the latest version of 'Mozilla' "FireFox" with "Windows 10".

Exactly what you got - nothing.

Then, I just tried your scenario using the latest version of 'Microsoft' "Edge" with "Windows 10".

Exactly what you got - nothing.

Interesting.

And, in your case; and, those that use, either, 'Mozilla' "FireFox"; and/or, 'Microsoft' "Edge" - DISAPPOINTING (to say the least - NB: I am trying to be civil here).

Hopefully those at "FamilySearch" will have noted this post of yours; and, are investigating.

Brett

ps: FYI. Here is a copy of contents of the entire article:

How do I handle unfinished attachments in Family Tree?

Information

In Family Tree, you may see the message, “This source has not been attached to all people found in the record,” on some sources. It means that the source contains information about one or more people and that the source is not attached to them.

Steps (website)

1. On a person’s Sources tab, click Unfinished Attachments.

2. Use the source linker to do one of the following:

• Attach the record to the other people whose records are already in Family Tree.

• Add the missing people to Family Tree.

■ Important: Before you add a person who is or may be living to Family Tree from the record, be sure to indicate whether the person is living. This will keeps the person’s personal information private. The person’s record will remain in your private space until you add death information.

• Nothing. (Some records, like obituaries, mention people that are not closely related to the primary person on the record.)

3. To dismiss the unfinished attachment notification, click Dismiss.

• Tip: If you dismiss the unfinished attachment notification, the notification is removed for all users. There is no way to go back and review the dismissed notification. However, you can review the attachments for all sources attached to a person in Family Tree. Simply click the source's title, and then click Review Attachments.

4. If you do not want to see the unfinished attachments messages, click Options (which is located at the top of the Sources tab), and then click Unfinished Attachments. This option remains off until you turn it back on again.

Steps (mobile app)

Please use Family Tree on the website to see unfinished attachments. This feature is not yet available on the mobile app.

Related articles
How do I add missing family members to Family Tree from record hints? (563480)
How do I attach the other people in a record hint in Family Tree? (563479)
What is a private space in Family Tree? (98224)

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LegacyUser

Jeff Wiseman said: Using both Safari 12.1.2 and Firefox 71.0 on iMac running MacOS Sierra 10.12.6

LegacyUser

Adrian Bruce said: Just to confirm what others have said with screen shots:

https://www.familysearch.org/help/sal... gives a blank article in Windows 10 Firefox 71 (64 bit), thus:

(This is the top half of the screen only - the FS footer is there but further down, off my screen shot)

And in Chrome 79 (64 bit), the top half (only) looks like this:

LegacyUser

Adrian Bruce said: It's probably a statement of the obvious but if I try "Inspect Element" on the blank page in Firefox, I get something like this:

< main id="main-content-section" class="app-help" >

< article-viewer >< /article-viewer >

< /main >

Whereas the equivalent command in Chrome shows an article btw the article-viewer tags. (The < and > symbols don't have adjacent spaces in FF, it's just that I've inserted them to make the text visible).

LegacyUser

Lynne VanWagenen said: The URLs for help center articles were recently redirected from familysearch.org/ask to familysearch.org/help.

I suspect that the automatic redirect is not working correctly on Firefox. I've reported it. However, most of the people who can fix the problem are out of the office now for the Christmas break. So a fix may take a few weeks.

LegacyUser

Adrian Bruce said: Thanks for the update, Lynne. At least we know it's in the queue.

LegacyUser

Jeff Wiseman said: Lynne, please note that on the macOS, in addition to Firefox, Safari is also producing FS framed pages without any content.

LegacyUser

Woody Brison said: As long as we're putting in 2 cents, mine would be that Family Search is not a place to experiment with exotic new website design tricks. It's a place to get work done. If they would just stick to HTML, CSS, SVG etc within released standards and common usage most of these bugs would evaporate.

I look at the page source for my grandfather's page; his name is displayed at the top with his birth year but those strings do not even exist in the page source. Apparently they are invoked from somewhere else. It makes me wonder if Abraham's 3 friends Value, Virtue, and Simplicity have been sacrificed on the altar of Ego.

LegacyUser

Juli said: I can confirm that the knowledge article links go to blank pages (header and footer, nothing in between) in Firefox on both Windows 7 and Windows 10.

LegacyUser

Woody Brison said: Yesterday was Fifth Sunday. Bishop gave a presentation. He had his laptop up on the pulpit with him, projector displaying his screen en large over the choir seats. At one point he tried to show us an article similar to this and got that blank result. With 200 people bein' witnesses.

LegacyUser

Adrian Bruce said: I just tried to access 2 knowledge base articles in Firefox / Windows 10, and they now actually work. Thanks for the fix during what is (in the UK at least!) the Christmas break.

LegacyUser

Woody Brison said: Yep, now they work. Victory for the cause of all that's good!