Can help others with helper button but can't get person on my Consulant Planner
Lorraine Morton Ashton said: I am a family history consultant trying to help someone in my ward. I CAN sign in to help him using the help others button. (Roger Madsen Weir with the user name of weirrogermadsen52) But I would like to have him on my consultant planner. I have several other people where I have successfully added them to my planner but for some reason I cannot get Roger Madsen Weir on my planner. It goes through, takes the helper number, birthdate and then just keeps circling on done. I have also tried the other method of sending an email but the program says that it is unable to deliver a message to this email address. Funny that he gets a lot of other information from the Church via that email. Is there something wrong with his account?