Can screen shots or attachments be added to Messages (Conversations) when discussing changes that ha
edited September 28, 2020 in Suggest an Idea
gasmodels said: I agree this would be a useful addition to the current message system. Some situations are so complex that an image would make the situation much more clear especially for those of us who are visual and get confused with long word descriptions.0
Tom Huber said: Interesting request. I've never seen any need to include an image with a message sent to another person.
But I agree that being able to attach images would be a great addition to the messaging system.
Hopefully, this can be accommodated as a feature enhancement somewhere down the line -- after the current issues are fixed -- like being able to correct indexes, expanding the couple relationship area, fixing the current issues with Ordinances Ready (no checking for sources or dups are just two of the areas that need fixing).0
Amy Archibald said: When I have had the need to send an attachment to an individual I've been messaging within the FamilySearch software, I ask them if they could provide me their email address for the attachment. This has worked everytime.0
Jeff Wiseman said: So I guess that the answer to my original question is No...
Amy, Your approach to getting attachments via e-mail is a great alternative for the communication part of the issue. But what I have discovered is that when I have to go to great lengths to describe a history of changes and how specific sources related to them, I like having it all in the same "Thread" so it is all in one spot being shown in the original sequence. Also, If I ever have to provide information regarding abuse (including both sides of the discussion), having it all in the message thread makes it a lot more cohesive than when bits of the discussion are scattered in various places and out of sequence.
If I get assistance from customer service, they can see an entire thread with all discussions associated with it. They wouldn't be able to see emails being sent on the side, so that could get confusing as well.
Being able to keep everything related to a given discussion in sequence int he same place is always more useful in my experience.0
Tom Huber said: Yeah, I don't know of any way to attach an image with the current system.
One way to do this is to place the image or images on an image hosting site -- I have an account on Smug Mug that I use for family photographs of deceased relatives. I haven't entered more than just a few there, but a link to the image could be entered with the message.
That's the only solution that I know about, other than Amy's approach, which usually is the best because it gets away from using the internal FamilySearch message system.0
Jeff Wiseman said: Yes and you don't have to leave those images on the hosting site forever in case someone wants to go back and review the discussions that they've had.0
Tom Huber said: Yup. It is something that is needed if the other person does not want to reveal their email address to the patron that sent the message.0
Jeff Wiseman said: It appears that this feature has been added. Thanks FS!
(I have no idea how long it has been there though :-)0