browser support

LegacyUser

Don Mars said: ok which browser does this site support??
i have tried Chrome, Firefox, microsoft edge,and safari and it still gives me the message-your browser is not supported.

LegacyUser

Tom Huber said: This sounds like a bug of some sort, but I'm not sure what is causing it.

I have no problems using Chrome or FIrefox on a Windows 7 computer.

LegacyUser

JT said: For FamilySearch, Chrome is preferred, with Firefox a close 2nd. So give us a screenshot of what you were doing right before you got the message, as well as a screenshot of the message itself.

LegacyUser

Juli said: The browser that is no longer supported is the formerly-ubiquitous Internet Explorer. Perhaps your computer has been set somehow to always identify itself as using IE, maybe as a privacy feature?

LegacyUser

gasmodels said: Also this seems to be an issue if you are using Family Tree Maker to access Family Tree - There is something in Family Tree Maker connection that is causing this message to appear.

See the following help center article -- https://familysearch.org/ask/productS...

LegacyUser

George Riley Jennings Jr. said: Here it is:
Knowledge Article "FamilySearch.org browser compatibility and support policy"
at

https://www.familysearch.org/ask/sale...

Hope it works - it is a great site.

LegacyUser

George Riley Jennings Jr. said: Here you go

https://www.familysearch.org/ask/sale...

Hope it works - it's a great site.

LegacyUser

S. said: I wished their was better browser Support, Yes they support Many Browsers, Yes most stuff is support in other browsers because they are based off the same code. BUT i PONDER THIS: FAMILY SEARCH IS VERY BIG ON PRIVACY, EXPLAIN THIS TO ME WHY THE POOP THEY ARE SUPPORTING BROWSERS THAT DO NOT PROTECT YOUR ROTTEN PRIVACY!

LegacyUser

Alex Sellers said: I believe a lot of those small "privacy" browsers aren't supported by most websites since they have A) A small userbase It is easier to just support the browsers 90% of the internet uses C) Those browsers don't support code that a lot of websites use.

LegacyUser

David Wynn said: The fact that you even mention Edge makes me think you must be using Win 10. With that, I'm surprised that you're having issues. IE is not supported, but Chrome, Firefox, and Edge can all work with this system. Please work with your browser software to make sure your favorite browser is up to date.

LegacyUser

S. said: True to your point, but Lots of them are based off of the source code of Firefox and Chrome. that is only why 90% is supported other than that reason it would be less.

LegacyUser

David Wynn said: Why is FSFT "SUPPORTING BROWSERS THAT DO NOT PROTECT YOUR ... PRIVACY"?

First, I'm not even sure which browsers you are referring to, or what proof there is that the *browser* is not protecting your privacy. (Not your failure to set up any kind of firewall, or your choices of what you're choosing to do on the internet.)

Second, since I am not an FSFT programmer, I question whether they are "supporting" any such browsers (as in actively building code specific to those browsers), or whether they are just building compliant code that works with established internet standards, and letting your browser determine whether its compliant.

Thus, are they truly supporting the browsers that do not protect privacy? Or are they just not building walls against such browsers? Is it active support, or non-active allowance?

LegacyUser

Tom Huber said: If a site uses cookies, then those cookies have to be supported or the site will fail to load each time it is entered.

FamilySearch uses a cookie to determine if you've set the auto-login (two-week) cookie. Otherwise, you have to re-enter your credentials each time you need to reactivate the site (even after the twenty-minute security timeout).

To be able to "return" via a button on the site, the site uses cookies to track where you were at.

Browsers that "protect your privacy" will not allow cookies of any kind. Of course, they are not going to work with the site and never will. The dependency upon cookies being set during the course of your site use will simply never allow that.

As far as protecting your privacy. the cookies set by FamilySearch are not used for advertising purposes or any other "tracking" matter. FamilySearch is a free site and free of advertisements (aside from some horrid "campaign" stuff that is based upon your login credentials and the tree).

Your privacy is your responsibility and there are things you can do to protect it. First, never, ever put anything on any internet site that you do not want others to see. Second, do not use the internet to perform any kind of financial transactions. Keep multiple anti-malware software active and running at all times. Do not rely upon just one package, either. I run a combination of CCleaner, Malwarebytes, and Security Essentials. That combination seems to be very effective without screwing up my system, but it isn't for everyone. Malwarebytes actively monitors internet activity and will prevent contacting a malware site by some nefarious code on what is normally a trusted site (and yes, genealogical sites are often targeted).

But do not count on any browser to protect you. The browser code can be compromised, no matter what the browser claims are.

Jerald L. Jones

I am assuming from what I read that this is just a place to whine, cry, and pick at each other rather than a true support group.

There are a huge number of issues with the FS website but they try to do a good job.

I have the latest update/upgrade of FireFox and I am as of 15-30 minutes ago getting the message that my browser is NOT supported. I was using it just fine up until that time. So there is definitely an issue with the FS site and this is not unusual. There are dozens of issues each day with the website that comes and goes.

I can bypass that error screen and still use my browser with no issue whatsoever but it is an irritating item.

So is there a solution to this issue or are we just supposed to sit around and whine and moan about it rather than fix it?