Kathleen McGee said: I am a volunteer librarian at a family history center in Plainview NY and I find that patrons are confused by wording they receive when they try to access an image. For example a patron tried to access a German film today and could not view the images after coming from a long distance. I had them sign into their account and we could not access the image. It said photo unavailable and it had the camera and the key like it does at home. I then tried to access a German film that I am interested in with my signon as a test and also could not view the image. I tried to access church records for Kurnbach Germany. At home the message says access in a FHC. I tried but couldn't access the record so I asked one of the missionaries passing through if one of them could sign on and see if they could access the record and up the images came, We immediately signed out of his account. I went home and tried to access the image again and find people are just seeing the part about accessing the record in a family history center but not the part about that it is can only be accessed by a church member.
I suggest the wording should say this record can only be accessed by a member of the LDS church and not give the impression that if you go to a FHC it can be accessed.
At our family history center most of the volunteers are not church members so we cannot access the film for patrons who are so disappointed. I try to make patrons visits to our family history center a pleasant experience and hope they are fruitful in their search. I know that films have restrictions placed on them by jurisdictions. Is it possible for the FHC librarians to have access that church members have in the library or a FHC library only password we could use so people do not go home disappointed and can do their search in the library? Also images load so slowly that many people give up and go home.