Correcting entries

LegacyUser

Tom Huber said: There have been a number of recent entries about how names need to be corrected, but not a lot of detail (sometimes none) on what the patron is looking at or what they were doing.

If you aren't aware of the problems we face when someone reports "Joey should be Josephine" and nothing else, read, https://getsatisfaction.com/familysea...

If you see an index entry with the wrong information in the index details, FamilySearch-published indexed records cannot at the present time be corrected, even by FamilySearch personnel. We have been told that a means to add, correct, or change indexed information is "in the works", but we have not been told what we will be able to do, or when the feature will become available.

Indexes that are imported from other sites (such as Find a Grave) are under the control of those sites. FamilySearch will not make any changes to those imported indexes.

LegacyUser

Paul said: Unfortunately, the general problem of patrons reporting these errors will not go away, Tom. They are usually under the misapprehension that the page they were viewing when making the report can be seen by others, hence the generally vague detail.

It is somewhere in the problem reporting process that the issue needs to be made clear. As you know, many are quite shocked to discover their query has been directed to a public forum - they believe it has gone straight from the relevant page containing the error to someone in FamilySearch who can put things right.

Unless the matter can be made clearer further "up the line" I guess you (and others) will just have to carry on "putting them right" by explaining, " FamilySearch-published indexed records cannot at the present time be corrected", as you helpfully do - practically every day!

LegacyUser

joe martel said: Regarding "many are quite shocked to discover their query has been directed to a public forum": When I click on the Feedback I see this page.


Then on "Share your Idea", then next page where I enter that it has "community" all over it.
Am I missing something?

LegacyUser

Tom Huber said: You aren't, but I suspect some don't stop to read and comprehend.

Either that, or the path are taking aren't going through that set of screens.

LegacyUser

Tom Huber said: By the way, Joe, thanks for sharing the screens.

LegacyUser

Paul said: Yes, thanks Joe. Indeed, it does seem perfectly clear. But how do so many first-time visitors to this forum not understand either how their query got here or that a post reading merely "John Johnson should be Joseph Johnson" means nothing to anyone but them?

LegacyUser

M Geesey said: Maybe before the line "Need product or research help?" there should be a line such as "Assistance for new participants.". This would then direct to pages where new participants can learn about the features of FS/FT.

These sorts of issues regarding new participants won't go away until the administration starts taking the education of these new participants seriously, rather than just letting them loose in the system to do whatever harm they can to themselves and others.

LegacyUser

Robert Wren said: It might also help to offer an explanation on the Feedback page of the two options:
"Suggestions or Compliments" go to THIS forum (as explained) and "Problems" go to somewhere else (FH Missionaries, FamilySearch, Consultants, the Help Center - which appears 'behind' the problem submission form or ???)
*****************


Expecting a new user to understand the process without clicking on all the choices does not seem to expedite the solution.

Many comments which appear in this forum seem to fall in the 'problem' category (and solutions are often provided in a short period of time).

It would help greatly (in this forum) if the page from which a 'problem' (aka 'Suggestions or Compliments') is submitted would be shown within the forum post - as it is 'apparently' done with the "Problems."

I had not realized that feedback showed the "New Community" statement as I generally just post here directly.

Trying the "Share your Idea" prompt shown by Joe, led me to this page (not the one he posted)
+++++++++++++++++


. . . which promptly redirected to this Forum. As i can not see Joe's prompt, I have no idea where "Find out more", 'My communities, Community, Manage,' etc. go :
***********************


************* I guess I AM missing something.

I agree with M.Geesey: "These sorts of issues regarding new participants won't go away until the administration starts taking the education of these new participants seriously, rather than just letting them loose in the system to do whatever harm they can to themselves and others."

JazzieTony

I also wanted to make a correction to the marriage entry of a relative, which should read:-

Mavis H (for Helen, not M as given) Roberts to Frank Baillie

but gave up the struggle!! FreeBMD.org have got it right!

G.R.O. have an "online index error form" expressly for this purpose. NOBODY IS INFALLIBLE!!

A. Elliott