Messaging: Block person
I've encountered someone who isn't using abusive language, but who I've lost patience with after many messages they have send me and don't want them sending me anymore messages. A block person would be good feature.
Thank you.
Melisa
Comments
-
Randy Hoffman said: Personally, I'd rather have a feature like on Facebook, where they could send you the message, but you don't get a notification, so you have to do a little digging to even see their message.0
-
Tom Huber said: Just don't respond to any messages they send to you. Eventually, they will give up or abuse the system. Then you can lodge a complaint via feedback and let the Family Search team deal with your problem person.
The problem with e-mail blocks, is that you may inadvertently place a block on a person with whom you _want_ to communicate. You may never realize that they are send you messages and they may wonder what is going on.0 -
Melisa Riddel said: I'm not talking about e-mail block, my email already has that feature and this person doesn't have my email, they are messaging me through family search messages.
family search messages only has two options DELETE, REPORT ABUSE.
If BLOCK PERSON is set up right you would have a list of blocked people and be able to unblocked someone if you made a mistake.
Blocking the person allows you to not have to wait for that person to give up or start being abusive to you, I feel it's better not to have to deal with them, seeing message after message.1 -
Paul said: If it is upsetting you that much to be continually receiving messages from this person, surely you must politely ask them not to contact you again. If they persist, then go for the Report Abuse option.
I have had experience of somebody who kept contacting me, to the extent it became a nuisance, and I politely suggested our collaboration might have fulfilled its purpose (or words to that effect). Fortunately, I did not hear from them again.
I don't see anything fundamentally wrong with your Block Person idea, but unless it gains support from lots of other patrons it just won't be implemented.0 -
I am for the option to be able to block someone. I just ran into an individual that became very rude trying to blame me unrightfully for a situation. And with this new system, can't even see where you can get help anymore. Feedback doesn't answer questions anymore. Or at least they don't respond to your registered email. The link I had to read all my past cases is no long available. One time I did click the Abuse and was told that my request was not abuse.
I don't know if it's Covid, but ease of contact has dropped and there are things going out there that are turning people off of Family Tree because the monitoring is no longer available.
1 -
There is the Mute feature. It is a little obscure so not everyone knows it is there. It is only on the web interface, not the mobile app.
The instructions on how to mute someone on Family Tree Messages are out of date. Clicking in a message text box no longer works.
What works now: On the web interface view FT Messages in full window mode: From the Messages menu on your account menu bar, click SHOW ALL MESSAGES. Open any exchange with the other person. Click the name above or the initial in circle beside the text box of any message from the other person. You will get a pop-up with two options: Mute and Report Abuse.
Does that help?
0 -
I would also like to see a block feature. Currently the messaging system allows for mute, but you still see that there are new messages from the other person; it does not notify or stop the other person from messaging me. There is no way to block the person.
I have had a person who continually uses intimidating communications and refuses to have a discussion about record accuracy, but FamilySearch does not qualify that as abuse. And so I am still getting messages from this person which I have to delete. I have even respectfully asked the person not to message me so that it would be more obvious to FamilySearch about my situation, and the person has come back with even stronger language about messaging me about whatever they want -- in the real world this would qualify as an abuser, but not in FamilySearch.
I have served as a Family History Consultant, and I have seen many members stop using FamilySearch because of these kinds of negative interactions with no way to stop them. And finding myself in this situation, it's unmotivating to say the least.
0 -
FamilySearch has an engineer ticket to try and rectify the problem of muted people's messages still appearing in your message list -- the first two lines are still visible. And if you have deleted the thread, the entire thread comes up again, which is a secondary problem.
But they have no plans, as far as I know, to create a block feature -- unfortunately.
0 -
Graphic displaying how to Mute someone messaging you in FamilySearch (just thought this might help someone understand easier):
As @dontiknowyou mentioned you have to select the User name or initial from within the message they sent you - and then can select Mute or Report Abuse.
0 -
There does appear to be some covert blocking by FamilySearch going on. 2 out of 3 times I see the little red dot signaling a message, there is no message.
In my case, however, the abuse and other misconduct reached a level triggering direct action by FamilySearch. Repeatedly. The abuser is still hanging around but most of the abuse has been scrubbed from both Family Tree and Community.
0
