Change Chat default so enter key doesn't send message
I can't get used to not hitting the enter key when I want to start a new paragraph while entering a message in "Chat" -- and FamilySearch apparently considers that to mean I've finished typing my message and am ready to "send"!
For example, when I just started a message with a greeting and then hit my enter key to begin my response, the two-word greeting was sent and a new message box appeared.
Is there any way to change the default on my page (or something) so that the message won't be sent until I specifically click the send arrow at the bottom of the screen?
One of my problems with "Chat" has always been that my responses to people's questions usually require detailed explanations. Here is the Note posted on an ancestor's page which prompted me to begin a "Chat" response, followed by my side of the "Chat" conversation:
NOTE: [copied from "show all changes" history]
OF course, this example leads to another question: Is FamilySearch Chat now using advertising to support their partners? Or is it a trade-off so that we as patrons can continue to have free access to their databases?
Please contact me if you need further explanation!
Comments
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@KathyBowman1 Yes, this problem gives me frustration too. I do not know of any texting software, where ENTER is not starting a new line. I haven't even found a way in chat to do so.
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When you put an Ancestry URL, linking to a record, in your message, the URL turns into the Ancestry "box" you see. If your recipient clicks on that, it will go to the URL you posted.
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The introduction of "Chat" (in replacing the "Messaging" feature) was a missed opportunity for the engineers to have changed the outcome when hitting "Enter". I, too, have to concentrate to make sure I do not follow the "normal" practice of using "Enter" as a means of creating a new line / paragraph.
As with their "unique" presentation on the new sign-in page, it is quite baffling why the engineers can't just copy standard practices, rather than coming up with ideas that are bound to cause confusion.
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Social media interfaces are often send-on-enter. (I know Discord is; I'm not on any of the others.) The thing you interpreted as advertising is also typical of social media, where any inserted link is "helpfully" turned into a page preview, unless the poster jumps through the secret extra hoops to prevent it. (On Discord, you enclose the link in angle brackets [aka less-than and great-than signs] to keep it as just a link, no preview.)
I guess the question is, how do we convince FS that their internal messaging is not social media, and shouldn't pretend to be social media?
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I reached out to the product manager for feedback. This is his response:
1) Please let them know that we will add the option to make this configurable to our list of requested changes. No promise when we will deliver this due to a lot of priorities in Development.
Please remind them that they can edit their messages on the Web Client.
2) Any link that we have in Chat that is clickable has a "Link Preview" so the patron knows what they will be getting.
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Please change the chat so that hitting the enter key moves to the next line, like every other public software program, instead of using the enter key to send a message.
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