Helper Locked Out of records
This is a very very serious problem that needs to cease.
Helpers are now locked out of able to see images in censuses (at least 1920 and 1950), and also a number of parish records.
Here is one without helper (me)
the next one (I am using helper to show the different result along with a big statement)
Here's the statement
How we the helpers can help if we are locked out and the programmers are NOT paying attention to their coding?
Comments
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@W D Samuelsen contact me please
Good catch. You found this 'bug' in the new 'edit every field' app. The app as you demonstrate is currently meant to carefully record edits by the logged in account - not a helper. I guess they'll have to consider whether or not to add helper functionality to the new indexing app (the old indexing app never had such functionality - probably for the same reason.)
Helper indexers would be a great help.
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Genthusiast,
These records were ALREADY indexed and made open. 1920 census was indexed long time ago, locked out the helpers now.
As helpers we DO NEED TO LOOK CLOSELY at the images in order to be able to assist.
Even the staff and missionaries at the FSL were stunned to be LOCKED OUT like this.
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@W D Samuelsen contact me please
Yes, they were already indexed but now since moving to the new 'edit every field' app (as your first picture shows) - the opportunity to reindex is available - and it is probably the reason you are not able to view it as a Helper.
As work-arounds - since your first picture did not include pertinent information:
- I went on the hunt for the image which I believe you should be able to view as a Helper. I am pretty sure the engineers can either link the two and detect your Helper account and make it able to view the image (by parsing out the intervening index reference)- but perhaps not the 'edit every field' indexing app view. Perhaps they will need to link the Group Data Image and not the Image Index image when attaching to Tree - or else hand off to the relevant image viewer when detecting Helper piggyback.
- you can find the Image if you are unable to access it (as I did).
- you can have two browser/Familysearch sessions going - one as a helper, one as yourself - so that you can browse the attached sources.
Again great catch of a bug - working as designed! Hopefully this sort of explanation can reduce the stun.
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Genthusiast
Yes I did say, when I am not in helper mode I can pull up closer the image and when I am in helper mode I can't pull up at all. I looked around for another way and there wasn't any way.
I came across this problem few times when I was in helper mode to help somebody else. All I could do was enough is enough. I remember few times the index information was all correct in helper mode but still can't pull up closer.
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I looked around for another way and there wasn't any way.
I just gave you 3 work-arounds to try - if you have the same problem again. But likely the engineers will fix it before too long.
I just tested it out. Options 1 & 2 work while in Helper.
Yep option # 2 worked - which implies option #1 will work (parsing the addressed worked too).
Option #3 worked. You either need to have two browser accounts or use the Guest account OR use a different browser than the one you are Helper in (Chrome, Edge, Firefox).
Work-around Option #4: while on the profile you are trying to access the Source - stop helping - access the Source, view what you need or download the Source - then start helping again.
Hope that helps.
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Option 3 is out of question, NEVER ever will try Edge and Firefox wonky at time.
FamilySearch site is developed with Chrome as the number 1 browser. In fact at the FSL, Chrome is number one choice followed by Firefox. NONE shown for Edge (mostly incompatible with images.)
Option 1 - explain again, I tried - the ONLY option is to LOG OUT as helper, not acceptable when you are looking at the living persons I don't want to added in MY family, has to be in that person's who I am helping since it's her family. (Option 4 is ABSOLUTE OUT OF QUESTION FOR THIS REASON).
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@W D Samuelsen contact me please
Option #1 steps (which will probably be automatic after the engineers are through updating this evening - or let's hope so):
You attempt to go to the address while in Helper and get blocked - so you edit the address to view the image without the index by default. The index requires that the logged in account be the index editor - not a Helper logged in piggyback ...
Option #2 should also work:
You get blocked. You note the particulars of the collection, names, dates, place and either Search> Records and find it OR Search> Images and browse to it based off the DGS and other data.
Updates to the website are closing access for tonight.
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genthusiast,
Should NOT be blocked at all. I wasn't indexing. I was trying to "PULL UP CLOSER" the image. The record is already completely indexed correctly.
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I'm kinda glad that the new all-in-one tool hasn't been applied to any of the collections I work with, because what little I've seen of it has been very confusing. Calling it an "indexing app" doesn't help with that confusion. (Indexing is a completely separate activity from research. Indexing has project instructions and batches. Research involves things like search filters and film numbers.)
Not being LDS, I can't speak to the helper function's interactions with the new tool/viewer/editor/thingy, but perhaps it would help @W D Samuelsen contact me please to "translate" genthusiast's posts? Whenever it says anything about "index", interpret it as "index editing option". What it sounds like to me is that the helper function is not interfacing properly with the new viewer, because that editing option is always there, and fails to figure out what account to associate with it.
If you can get the new viewer to cough up a film number (or image group number, or DGS number, or whatever else it might be called), then I think the easiest workaround is to use the catalog's image viewer on that film. You can either go to Search - Catalog and plug the number into the Film/Fiche/... search field, or you can just plug the number directly into the URL: https://www.familysearch.org/search/film/NNN, where NNN is the (digital) film number, padded with leading zeros to nine digits.
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