white pages. Gallery shows nothing. Can't even see person page

Cindy Arbon

yesterday I could use familysearch. Today, without rebooting, I can't see much in family search. Yes to the home page.. not to a lot of other things. So I reset back to previous method and now I can't even see the person page. I have started my computer several times, but to no avail. All works fine on my husband's computer. Any clues. I have an older computer. His is new.

ChrisPetersen

I found the following on the FamilySearch help page

Why is FamilySearch blank?

Article Id: 976

September 19, 2022

https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

Is information in Family Tree not appearing correctly on your screen? The following chart offers a few reasons for the problem and solutions for fixing them. 

 

Possible CauseSteps to TroubleshootUnknown. In the upper left portion of the tree screen, click the icon that looks like a house. 

If the house icon does not show, above the gray field where the pedigree should show, click Recents. To the right of your name, click the pedigree icon.  

1. Family Tree is off the screen.Pull the screen down and right to uncover and see the tree.Your name has quotation marks or other symbols in your profile.Sign in to FamilySearch.org.
2. In the upper right corner, click your name.
3. In the dark box that appears, click Settings.
4. In the Full Name field, remove any quotation marks or other symbols.

If you are a member of The Church of Jesus Christ of Latter-day Saints and cannot edit this field, contact your ward or branch clerk. He can update your church record.

1. At the bottom of the screen, click Save Changes.
2. Sign out of FamilySearch.org.
3. Sign back in.
4. Your firewall or security software is blocking access.Switch to a different browser (Google Chrome, Edge, or Firefox) to view Family Tree.

• If the same problem exists in multiple browsers, it is likely that other software on your computer blocks the site.
• If you have the problem only in a specific browser, delete the temporary internet cache and cookie files, and then restart the browser. If the problems continue, reset the browser.

1. Temporarily disable your firewall software. Does the Family Tree page display correctly?
2. If the site does display correctly after you disable the software, please contact your security software manufacturer. Have them add the sites below as allowed sites:
   • *.familysearch.org
   • edge.fscdn.org

• Your Internet browser is out of date.Check your current browser version, and update to the latest version. FamilySearch supports Chrome, Edge, Firefox, and Safari. Note: We no longer support any version of Internet Explorer.
• If you are using a Mac, check your operating system to ensure it is current. You cannot update the Safari browser separately.
• Use a different internet browser.

1. Ghostery (a browser add-on that blocks tracking from websites) is blocking FamilySearch.org because of Adobe TagManager. In your browser bar, click the Ghostery icon.
2. Click Adobe TagManager and enable it.
3. Click reload. 

Note: Ghostery affects Source Linker in FamilySearch.org as well.

1. A proxy server is blocking access.Disable the Use proxy server option in your browser if you should not use a proxy server.White Sky Fast Connect blocks access.If you use White Sky Fast Connect, please uninstall it from the control panel.
2. Remove the extension from Google Chrome (if applicable).
3. Remove the Add-on from Mozilla Firefox (if applicable).

Please contact FamilySearch Support if you are unable to resolve this issue.

Maile L

@Cindy Arbon Is this similar to what you are experiencing? https://community.familysearch.org/en/discussion/139453/pages-not-loading