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Report a Bug

AlisaS
AlisaS ✭
March 18 in Suggest an Idea

Please create a link to report a bug. My entire to-do list was just wiped out. It contained hundreds of people I needed to go back to look at. There is just one now that I just added. I can't find anyplace to report this problem. All the links are now to get a missionary to help with other things. How do I contact Family Search Tech?

Tagged:
  • Family Tree
  • Family Tree Bug
  • Add Box for reporting bugs
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4 votes

Active · Last Updated March 18

Comments

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    March 18

    On nearly every page, both here in the Community and on FamilySearch.org, there is a Help button (? in a circle). Click there and at the bottom is a "Contact Us" button.

    0
  • AlisaS
    AlisaS ✭
    March 19

    Yes, there is a help button and contact us. But if you follow the prompts, there is not an option to report a bug. I have had issues before, and I get a call from someone who doesn't have the opportunity to know about technical issues. Family Search really needs an opportunity to report technical issues and to get technical help. I have been using the program for many years and understand it. I don't need help with the program, just when an update causes a problem. I need my To-Do list back!

    0
  • LauraleeT1
    LauraleeT1 mod
    March 20

    @AlisaS I just sent your idea to the product managers to have a look at.

    0
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