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ErnstodGraeff

So, in order. The first is what I see, then I press one of the Record Info on the second screen shot. Then when I press review and attach the last screen is what I get. This has only been happening now for several weeks, the previous years everything has been fine, but since the "New Version" has been coming out my screens have been going blank. I use an HP Desktop with Google Chrome in my office doing the work and have never had any issue, until now. This is the ONLY website this is going on with and when I use my Macbook I also have no issues, just slow loading which is also new. Really frustrating.

ErnstodGraeff

And a side note, it was not working and then during RootsTech everything was working great again. RootsTech ended and the same stuff all came back.

Maile L

Thanks @Áine Ní Donnghaile, I totally missed that. 😵

Thanks @ErnstodGraeff. I have passed this info on. Hopefully we can nail down why this is still happening.

ErnstodGraeff

Thank you for trying, I appreciate it.

Maile L

Hi @ErnstodGraeff. Since we cannot seem to replicate your problem, I think getting a personal appointment with Support is the next step. You can find Contact Us in the Help popup when you click on the circle with a question mark in the top right corner in FamilySearch or Community. Here is a direct link as well. https://www.familysearch.org/en/fieldops/united-states-and-canada-contact-us

CraftB

Was just looking for a solution for this exact same issue on my computer. I am running an Acer Nitro 7 with the most current version of Windows 11. I get the exact same issue when trying to use the Source Linker.

I was hoping that somebody has come up with a solution to this problem.