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Issue Attaching Sources to People

EllisAvery
EllisAvery ✭
February 13 edited February 14 in Family Tree

Hi all! I've been getting into genealogy lately and love this website... but over the last few days, I've encountered an issue.

Specifically, when I try to connect a source to a person, or just to get to the screen where you do that, I get a page that looks like this:

Pending image.png

The page never finishes loading, or gets to a point where I can actually connect sources with individuals as normal.

I'm on Firefox, if that makes a difference. I know a friend is having the same issue, but I've seen individuals in my family tree have sources attached in the last few days, so it's clearly not affecting everybody.

I can provide any more information if needed.

Tagged:
  • Add Source
  • Firefox issue
0

Answers

  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    February 14

    Such errors on FamilySearch are often caused by a momentary connectivity glitch that your browser has "helpfully" saved in a temporary file (cookie or cached page). The quick and easy way to check whether this is the case is to temporarily switch to a different browser. If it works there, then some housekeeping (clearing your FS-related cache and cookies) in your original browser should restore functionality.

    0
  • Quint Hurst
    Quint Hurst ✭✭
    February 14 edited February 14
    image.png

    If this happens to me where the spinner never stops I click on the (Review and Attach) button and the source linker continues. This happens often when I try to attach a 1950 US Census record.

    0
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