Stop adding levels of difficulty, such as Captcha, especially when the images are so poor
What was my surprise when I signed in yesterday to find that, not only does my checking "stay signed in for 2 weeks" mean absolutely nothing, but now I am not kept signed in for even a few minutes, EVEN WHEN I'm actively working on the website. I get if I've not been on the site, moving between other family history sites, but when I'm actively working on FS and it requires me to go through the "CAPTCHA" maze again and again? It is likely that I will start moving away from FamilySearch to enter my information and use other venues, such as Ancestry, to link my data. I understand the importance of protecting our personal data but there must be some recognition of protecting users from this horrible tool, too. Surely there must be a better way than Captcha? Even a text attached to our mobile phones would be more functional. The images in Captcha are so muddy and indistinct as to make it impossible to understand just what is being shown, then to have multiple levels of these horrible images required before it will even allow me to sign in, leaves me wondering just what the engineers are trying to achieve.
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It makes me wonder if this is a new program being rolled out only to some. I have yet to see a Captcha on FamilySearch. Can you provide a link that you were on to see if it is only on some record collections? I think Captcha on the same screen should be easier than receiving some phone message requiring response - but that's just my preference.
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There was a security update by Captcha that has affected some FamilySearches users. It has been reported to engineers.
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Are the engineers also aware about one from Imperva? I'm currently getting a message that says "Access Denied," newline, "Error 15," a couple newlines, "This request was blocked by the security rules."
This message only affects me on the main FamilySearch site, not on the Community site.
Edit: it's not asking me to through "the CAPTCHA maze," rather, I am blocked from accessing any part of the main FamilySearch site, with the message, "Access Denied."
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I will add this information to what we have already given engineers about the Error 15 issue. Thank you for making sure we know. If you are interested, the discussion is at https://community.familysearch.org/en/discussion/135001/access-denied-error-15
We really appreciate everyone's effort to keep us updated and help us try to maintain a pleasant environment for all.
I will get back to you when I hear anything about either problem.
Maile 🙂
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