Home› Welcome to the FamilySearch Community!› FamilySearch Help› FamilySearch Center

Family History Center Portal

RSNeibaur
RSNeibaur ✭
September 2, 2022 in FamilySearch Center

The portal is not working on one of the computers and I contacted the stake specialist. I was told he was told he could not help with the computers my someone in SL. Could someone walk me through the step to get the portal back on a computer

1

Best Answer

  • DavidBeck1
    DavidBeck1 mod
    September 13, 2022 Answer ✓

    @RSNeibaur

    Hello Randie

    I would first recommend you clear Internet Cache and Cookies from your computer and secondly download the Chrome Portal Extension and run the installation. The Help Article linked below offers good guidance.

    How do we use the FamilySearch center premium content browser extension?

    The extension is a bit unstable presently but does sometimes offer consistent usage.

    Cheerio for now!

    1

Answers

  • papaisabelakanoa1
    papaisabelakanoa1 ✭
    September 7, 2022


    0
  • Jon W. Thomas
    Jon W. Thomas ✭✭✭
    September 14, 2022
    https://community.familysearch.org/en/discussion/comment/470561#Comment_470561

    @DavidBeck1 - your hint got a patron out of a quandry tonight on one of our 20 PCs. I had her do Ctrl +Shift +Delete and then refresh. The portal wasn't taking effect before, but now it is on that PC! THANKS

    1
  • RSNeibaur
    RSNeibaur ✭
    September 14, 2022

    Thank you all for your help. Greatly appreciated!

    0
Clear
No Groups Found

Categories

  • 30.1K All Categories
  • 24.2K FamilySearch Help
  • 126 Get Involved
  • 2.7K General Questions
  • 442 FamilySearch Center
  • 462 FamilySearch Account
  • 4.5K Family Tree
  • 3.4K Search
  • 4.7K Indexing
  • 641 Memories
  • 6.5K Temple
  • 325 Other Languages
  • 34 Community News
  • 6.6K Suggest an Idea
  • Groups