Intermittent problems comparing profiles/transferring sources between FS & Ancestry
There are many times when I've located records I was searching for on Ancestry, Created a profile for the individual on Ancestry to save all the sources I want to transfer to FS. Connected the individual to my family search profile. Added family members from FS to Ancestry for that individual. But when I try to "compare" the Ancestry individual with my FamilySearch parallel individual, the information doesn't populate. Instead it gives me a generic window with a mock up of the Family Search and Ancestry comparison window but there is no name for the individual I am comparing on on either site. And where the data should be, it says {{detail title}} on both sides.
This doesn't happen every time. It happens about 1:25 or so times. What's really strange is I can transfer the information from other family members back and forth between the sites but this particular individual will not transfer.
I've created more than 3k profiles in my Ancestry tree and this same problem occurs about 1:25 people. It doesn't matter if I detach/disconnect the two profiles, clear my cache/cookies, make sure my Chrome has the most updated version and try again. Once a person has difficulty transferring sources/data between sites, then that individual's sources/data must be transferred manually--even though every member of their family can be transferred without problems.
I've tried disconnecting the individual's profile, closing any other FS & Ancestry windows, clearing cache and cookies for both FS & Ancestry, and then reconnecting the profile. I get the same mock window with {{detail title}} on both sides of the comparison table where the person's information goes.
Again, it doesn't happen with every profile I transfer data/sources for. But it happens often enough over a long enough time (over the course of more than 2 years) that it's really becoming frustrating and I'd sincerely appreciate help to fix it.
Stranger still: If the person has a spouse, I disconnect the profile of the individual, can go to the individual's profile and create a search on Ancestry, create a profile for the spouse and then "add family members from FamilySearch," connect the individual I was having problems with and then transfer all the sources... but it doesn't work if I just keep trying to connect/disconnect/compare the person directly to FamilySearch from Ancestry Ancestry.
That's my workaround... but it only seems to work when the individual I was having problems with is disconnected and then reconnected/added through a family member... weird!
I'm using Chrome (I get it automatically updated, so I believe I'm on the latest version) on my Galaxy 9S phone.
Thank you!