Why am I not getting any text messages from other FS.org users?
I have my permission settings set to receive a notification via text when another patron sends me a message.
For about 3-4 months now I have not received any notifications via text to let me know that there is message from another patron, even though there have been messages waiting for me when I sign in to FS.org.
I have checked multiple times to be sure that my setting for this permission is on.
Text Messages
Messages from Other Users
Receive a text message when another user messages you through FamilySearch.
Answers
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Hi. Have you checked that your listed phone number is correct and can receive texts.
Your chosen phone numbers are in Profile - Account
Hope this helps.
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FYI
It's 'Brett'.
Just in passing ...
Although, from a different perspective (ie. "E-mail"; as opposed to, "Text Messages" via a "Mobile" Device) ...
I would humbly suggest, that this may have some bearing on the matter ...
FamilySearch Help
'Category' = Family Tree
HOME > FAMILYSEARCH HELP > FAMILY TREE
[ 1 ]
Why am I not receiving e-mail notifications for messages in familysearch.org?
And ...
My later 'Comment' regarding a possible DISCREPANCY (and, hence CONFLICT), of HOW the various messages, are received; between, the ORIGINAL Computer "Web" version, of 'FamilySearch'; and, the "Mobile" Application, of 'FamilySearch', most probably; CAUSING, problems/issues.
https://community.familysearch.org/en/discussion/comment/420387/#Comment_420387
[ 2 ]
Double Notifications
https://community.familysearch.org/en/discussion/115392/double-notifications
And ...
My later 'Comment(s)' regarding a possible DISCREPANCY (and, hence CONFLICT), of HOW the various messages, are received; between, the ORIGINAL Computer "Web" version, of 'FamilySearch'; and, the "Mobile" Application, of 'FamilySearch', most probably; CAUSING, problems/issues.
https://community.familysearch.org/en/discussion/comment/425536/#Comment_425536
https://community.familysearch.org/en/discussion/comment/425947/#Comment_425947
https://community.familysearch.org/en/discussion/comment/425999/#Comment_425999
https://community.familysearch.org/en/discussion/comment/426162/#Comment_426162
Who knows, if my concern is being taken seriously.
Just my thoughts.
I know, that this certainly does not help/assist; but, I hope, that this may provide you with, some additional, insight; and, perspective.
Brett
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@Brett @BarryJohnson
Thank you for responding to my question.
I only use a computer, no other device for FS.org .
I checked my settings again. They are as they have always been since I first signed up with FS.org. My phone number has not changed and the notification settings are all "on", as they have always been.
I used to get the notifications on my phone, via text, when someone sent me a message. Then I would get on the computer to read the message. I haven't received any notifications for 3-4 months or so now, even though there have been messages sent to me by other patrons in that time period.
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FYI
Again ...
Just in passing ...
Even if you DO NOT have (or, use) the "Mobile" Application, for 'FamilySearch', on a "Mobile" Device ...
IF, you have a "Mobile" Device, that is capable of running, the "Mobile" Application, for 'FamilySearch'; THEN, I humbly suggest, that you "Download", the "Mobile" Application, for 'FamilySearch', on the device, just to 'see', if there is (or, may be) a "Conflict".
I have the "Mobile" Application, for 'FamilySearch', on my "Mobile" Phone; and, really ONLY use such, for either, "Shown and Tell"; or, to "Check" something, when I am out and about. I NEVER try to do any REAL work on/through the "Mobile" Application, for 'FamilySearch'. The "Mobile" Application, for 'FamilySearch', is GREAT, for just, "Shown and Tell"; or, to "Checking" something, 'on the run'.
And ,,,
That Said ...
I am glad, that I DO have the the "Mobile" Application, for 'FamilySearch', on my "Mobile" Phone; as, I found that there were DISCREPANCIES (and, hence CONFLICTS), just IN / WITH, the DEFAULT "Settings", in the "Mobile" Application, for 'FamilySearch', compared to the ORIGINAL Computer "Web" version, of 'FamilySearch'.
Nothing ventured, nothing gained.
Just my thoughts.
Good Luck.
Brett
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Private message sent.
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